Client Success Manager - GoDaddy Corporate Domains

Location Details: Nova Scotia, or Ontario, Canada

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home in either Nova Scotia or Ontario, Canada. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

GoDaddy is currently considering candidates for this role in either Nova Scotia or Ontario, Canada.

Join our team

GoDaddy Corporate Domains (GCD) is looking to hire an experienced, talented Client Success Manager with strong project management and relationship-building skills. The successful candidate will interact directly with GCD clients to ensure a successful experience beginning with the onboarding process all the way through the entirety of the relationship. The candidate will be involved in delivering initial proposals, onboarding new clients, creating, and performing project plans, and ensuring the client experience is as positive as possible through all facets of interaction with GCD.

We are looking for an individual with strong communication skills that has an interest in being part of a fast-moving and growing company focused on working with some of the most well-known companies in the world to manage their digital assets. It is of critical importance that you’re committed to working internally and externally so that GCD clients are the most delighted and loyal in the industry.

Will work directly with our CSM team manager as well as other members of the GCD team. The position will require on-site client visits as needed.

What you'll get to do...

• Serve as the main point of contact for all client interactions with the GoDaddy Corporate Domains team.
• Build strong relationships with assigned clients to ensure a successful experience with GCD products and services.
• Prepare and manage project plans to guide the onboarding process for new GCD clients.
• Provide regular status reports and communicate the progress of client projects both internally and externally.
• Conduct product training for clients as needed.
• Liaise with technical staff to report and resolve any reported client technical issues.
• Be able to take complex information and communicate to clients in a manner that is straightforward and easily digestible.

Your experience should include...

• 2+ years of experience in account management or client success in the domain industry and/or at an enterprise services company.
• Strong understanding of basic DNS, WHOIS/RDAP, and Registry/Registrar workflows.
• Understanding of SSL certificates, EPP codes, or advanced DNS (e.g., DNSSEC, DKIM, DMARC).
• Proficiency in Excel (VLOOKUP/XLOOKUP, Pivot Tables).

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.