The Role
The Senior Customer Success Manager is responsible for managing a portfolio of enterprise customers, driving platform adoption and growth, and collaborating with stakeholders to develop effective account strategies.
Summary Generated by Built In
About Luma
About Luma
Luma's mission is to build multimodal AI to expand human imagination and capabilities.
We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come In
As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation.
As a Senior Customer Success Manager you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts.
This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll Do
This is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will:
Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
Identify and execute opportunities to increase usage across teams, geographies and use cases.
Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
Translate usage insights into clear, proactive growth strategies.
Partner with product and engineering teams to unlock new use cases and remove adoption blockers.
Lead account planning, expansion strategy and commercial conversations within your accounts.
Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.
Who You Are
5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
Proven track record of driving expansion and growth within large, complex accounts.
Strong commercial mindset, with the ability to identify and execute revenue opportunities.
Comfortable working with data, dashboards and usage metrics to inform decision-making.
Able to navigate and influence multiple stakeholders across large organisations.
Highly proactive, with a bias towards action and ownership of outcomes.
Comfortable operating in fast-moving, ambiguous environments.
What Sets You Apart (Bonus Points)
Experience working with usage-based or API-driven products.
Background in AI, data platforms, developer tools or creative technology.
Experience working with technical stakeholders such as engineering or product teams.
Experience scaling accounts in high-growth startup environments.
About Luma
Luma’s mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So, we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Skills Required
- 5-10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
- Proven track record of driving expansion and growth within large complex accounts
- Strong commercial mindset with the ability to identify and execute revenue opportunities
- Comfortable working with data, dashboards and usage metrics
- Able to navigate and influence multiple stakeholders across large organisations
Luma AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Luma AI and has not been reviewed or approved by Luma AI.
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Fair & Transparent Compensation — Pay is considered competitive for senior technical and some non-technical roles, with posted bands indicating strong market alignment in key locations. Publicly listed ranges provide directional clarity for certain roles and markets.
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Equity Value & Accessibility — Equity is positioned as a meaningful component of total compensation, and language in postings emphasizes ownership alongside cash pay. Signals indicate equity can be significant in senior roles where competition for talent is intense.
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Healthcare Strength — Core medical, dental, and vision coverage are referenced in multiple postings, aligning with standard expectations for venture-backed tech companies. These inclusions suggest baseline health benefits are part of the package.
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The Company
What We Do
Luma AI’s mission is to build Multimodal AGI: AI that can generate, understand, and operate in the physical world. We develop multimodal models across video, 3D, and generative media, and ship them in products like Dream Machine to help creators and teams turn ideas into compelling visuals—fast.
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