Are you ready to make a significant impact in the financial data industry? As a Client Success Manager at FE fundinfo, you'll have the opportunity to build strong relationships with clients and help them achieve their business goals using our cutting-edge products and services.
In this role, you'll enjoy the chance to grow your career through sponsored learning and development, including formal qualifications. You'll work on exciting projects that drive client satisfaction and retention, all while being part of a passionate and action-oriented team.
Your key responsibilities as a Client Success Manager will include:
- Accompanying our customers as they transition from sales prospects to active users of our products.
- Focusing on customer loyalty and building close long-term relationships.
- Proactively looking out for our customers’ business, suggesting new and innovative ways to keep them succeeding with our products.
- Keeping up to date with our range of products and our customers’ business needs to make relevant suggestions and recommendations.
- Monitoring and ensuring our customers consistently use our products and services to get the most value out of them.
- Coordinating with internal teams to connect our customers’ needs with our products and services development strategy.
You will need the following experience and skills to join us as a Client Success Manager:
- You must have solid customer success experience within the finance industry.
- You will have excellent presentation and communication skills.
- You should have the ability to influence, negotiate, and persuade.
- You need strong relationship-building skills.
- You need to be fluent in French and English (C1 level).
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
At FE fundinfo, we foster a collaborative and inclusive work environment. We offer flexible hours, hybrid work options, and regular team events to ensure a healthy work-life balance. Our brand-new office facility comes with subsidized car parking, and we provide complimentary healthcare for employees, with the option to include family members.
Benefits:
- Work in a brand-new office facility with subsidized car parking.
- Get complimentary healthcare for employees, with the option to include family members.
- Secure your future with our pension plan.
- Enjoy lunch vouchers valued at 10.80 Euros.
- Holiday purchase option – buy up to 5 extra days off per year.
- Advance your career with sponsored learning and development, including formal qualifications.
- Engage in office social events to connect with colleagues.
Apply now and we'll aim to get back to you with feedback within 5 working days.
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What We Do
FE fundinfo is a leading financial data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. Through our data and intelligence, we empower the investment management industry to drive asset growth, reduce operational costs and manage risk, reducing time to market via preferred distribution channels. Our solutions help our customers manage risk, enhance operational efficiency and drive returns for their investors.
