Client Success Manager, Digital Media

Join Hotspex Media!

🙌 #1 Ranked Media Buying and Planning Agency on Clutch.co

🔥 Finalist 'Best AI Tool', 2024 Digiday Technology Awards

🎉 Hybrid Work Model (1 Day in Office / Week)

🥇 Winner of Waterstone Canada's Most Admired Corporate Cultures

❤️ Comprehensive Benefits Package and Wellness Spending Account

Key Responsibilities:

• Promote collaboration and responsiveness while maintaining a level-headed perspective.

• Act as a primary point of contact for client accounts, maintaining strong knowledge of clients’ businesses.

• Own working relationships with client teams, providing day-to-day client contact, managing expectations and deliverables.

• Support with campaign proposals, strategic plans, and end-of-campaign wrap reports.

• Work with Ad Operations team to align on KPIs. campaign implementation, and testing strategies for cross-channel digital campaigns.

• Support with creation of reports and communication of insights to clients.

• Work as a team! Sometimes you’ll be in crunch mode, sometimes it’ll be other members of our team. Have each other’s back!

Strategic Expectations:

• Be a problem solver, without having a fear of asking for help and/or guidance.

• Ability to work under pressure and with short timelines.

• Grow existing accounts by cultivating new relationships across multiple lines of business.

• Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.

• Consider improvements to our project management processes and best practices, maintaining internal efficiency, quality, and timelines.

• Lead quarterly business reviews (QBRs) for high value clients.

• Help deliver customer success, as measured by contract renewals, annual recurring revenue (ARR), account expansion (YoY increase in ARR), and Customer Satisfaction (CSAT)

Skills and Requirements:

• Bachelor’s degree required

• 4+ years of account management and/or media planning experience

• Experience managing programmatic and paid social campaigns

• Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata)

• Experience with presentation software (e.g. Keynote, Powerpoint)

• Excellent written and verbal communicator

• Profound attention to detail

• Experience working with Slack

• Experience working in or alongside ad agencies

• In-depth understanding of media concepts, key terms, and tactical investment strategies.

Our Values:

We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us. 

• 🦁 Courage

• 1️⃣ One Team

• 💪 Resilience

• 🚀 Empowerment

Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce.