We are seeking an experienced Client Success Manager with 7+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
Key Responsibilities- Build and maintain strong, long-term relationships with key clients.
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
- Understand client objectives and collaborate with internal teams to deliver successful outcomes.
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
- Identify opportunities for account growth through upselling and cross-selling.
- Resolve customer concerns and escalations in a timely and effective manner.
- Track customer health, monitor KPIs, and drive continuous improvement initiatives.
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.
7+ years of experience in Digital Marketing or Client Servicing roles
Strong preference for candidates with agency experience managing multiple clients
Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
Strong understanding of digital marketing fundamentals and campaign performance metrics
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Basic understanding of SEO and organic growth strategies (added advantage)
Experience with performance marketing, analytics tools, and marketing platforms
Exposure to global brands or international campaigns
Strong client retention and satisfaction
Growth in account revenue and engagement
Smooth execution of digital marketing deliverables across teams
Proactive client communication and relationship building
Skills Required
- 7+ years of experience in Digital Marketing or Client Servicing roles
- Experience leading, mentoring, and managing a Customer Success or account management team
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Basic understanding of SEO and organic growth strategies
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
What We Do
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley
