Where Human Connection Fuels Possibility
At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.
Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.
Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.
And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.
That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.
We have a passion for excellence and genuine care for the people making it possible.
The Client Success Manager (CSM) is responsible for managing client relationships, strategy, adoption, and satisfaction within a Software-as-a-Service (SaaS) products and services environment. This role serves as the primary point of contact for assigned clients, leading implementation and ongoing operational activities while ensuring successful business outcomes.The ideal candidate brings experience of client success, account management, project management, or related experience and provides leadership to clients, project teams, and internal stakeholders.
This is a hybrid role based out of our Fenton, MO headquarters - In office days are Tuesday, Wednesday and Thursday.
What You'll Be Doing
Client Relationship Management (50%)
Serve as the primary strategic advisor and day-to-day contact for assigned clients.
Build trusted relationships throughout the client lifecycle by driving adoption, identifying growth opportunities, supporting renewals, and advocating for client needs.
Proactively lead and coordinate both client and internal teams.
Leverage product, industry, and business knowledge to recommend effective solutions and services.
Establish client goals and success metrics, tracking progress against key milestones.
Continuously reinforce value and deliver successful outcomes across the client journey.
Oversee program enrollment and budget management.
Manage escalations with urgency, professionalism, and flexibility while ensuring appropriate resource allocation.
Lead strategic business reviews and support the development of long-term client strategies.
Operational Planning & Project Management (25%)
Ensure project documentation, requirements, and deliverables align with Ideal Customer Experience (ICX) standards.
Serve as the primary contact for key internal and external partners supporting client programs.
Define project scope and develop pricing proposals for new opportunities.
Ensure contract deliverables are completed with quality, accuracy, timeliness, and efficiency.
Maintain operational processes that support business continuity and mitigate risk.
Establish critical success measures and reporting frameworks to evaluate program effectiveness.
Manage forecasting, cost balancing, and invoice oversight.
Ensure data integrity through validation, audits, monitoring, and stakeholder collaboration.
Monitor client satisfaction (CSAT), develop mitigation plans when needed, and support client retention and renewals.
Communication & Technical Leadership (25%)
Lead client and internal meetings, navigate complex issues, resolve conflicts, and manage stakeholder expectations across all levels of the organization.
Facilitate internal account reviews and develop action plans to drive client success.
Demonstrate technical aptitude with SaaS platforms and related technologies, including Microsoft 365, Teams, Jira, communication portals, reporting tools, and supporting business systems.
Identify, communicate, and implement best practices and process improvements.
Partner with clients through business reviews, quality assessments, and issue resolution to ensure a positive client experience.
What You'll Bring
Bachelors Degree or equivalent work experience.
6+ years of general client service / operations management exposure and consultative work with client interaction.
Exposure to web-based technology and ability to learn quickly and to troubleshoot independently.
Solid oral and written communication skills, client-facing and internal.
Ability to manage competing priorities and set client expectations on a daily basis.
Knowledge of Office automation products, Excel, TEAMS, JIRA Ticketing applications, and service level management software/business applications.
Things You Should Know
This is a hybrid role based in Fenton, MO (Tuesday | Wednesday | Thursday).
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at: www.MaritzBenefits.com
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [email protected].
Skills Required
- Bachelor's degree or equivalent work experience
- 6+ years of client service, operations management, or consultative client interaction
- Exposure to web-based technology with ability to learn quickly and troubleshoot independently
- Solid oral and written communication skills for client-facing and internal interactions
- Ability to manage competing priorities and set client expectations daily
- Knowledge of Office automation products, Excel, Teams, Jira ticketing applications, and service level management software/business applications
- Authorization to work permanently in the U.S.; employer will not provide sponsorship
Maritz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Maritz and has not been reviewed or approved by Maritz.
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Retirement Support — The company provides a 401(k) with employer matching alongside profit-sharing and performance pay to support long-term financial well-being. Plan structure and access tools reinforce reliability of retirement support.
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Leave & Time Off Breadth — Paid time off includes flexible scheduling, unlimited PTO with approval, and an additional holiday period at year-end. This breadth enables employees to rest and recharge across different life needs.
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Parental & Family Support — Paid parental leave for all new parents and paid caregiver leave are available to support family responsibilities. Dependent coverage and family-oriented resources further strengthen support for household needs.
Maritz Insights
What We Do
People drive business, and Maritz knows what drives people. We use our deep knowledge of behavioral science, combined with data insights and analytics, to solve business challenges for our Fortune 500 clients. Maritz’s portfolio of B2B companies increases customer loyalty, employee experience and sales performance through a variety of services and software solutions, encompassing research, incentives, rewards, experience design, creative strategy, incentive travel, meetings and events.
