About AlignOps
AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.
AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.
We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.
Job Description
The Client Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. This role's focus areas are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.
Responsibilities
- Promote the company’s BusyBusy product to the appropriate target market within the customer base that will address customers’ specific needs and problems.
- Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.
- Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and delivering high client satisfaction.
- Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.
- Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.
- Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.
- Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
- Develop and nurture long-term client partnerships, positioning the company as a trusted advisor.
- Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.
- Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.
- Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making.
- Other duties as assigned.
Qualifications
- Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments.
- Established expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction.
- Exceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives.
- Proven analytical acumen with a results-driven approach to identifying opportunities and achieving goals.
- Self-driven with a demonstrated ability to take initiative and meet targets independently.
- Proficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency.
- High emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships.
- Collaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.
This is a full-time remote position located in the US; however, it is preferred that the individual work in our company office in St. George, UT. Preference may be given to those able to meet the on-site work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.
Benefits & Compensation
- The US base salary range for this full-time position is $50,000-$70,000 + commissions. OTE (base + commissions) for this position is $100,000, but top performers can exceed OTE based on performance. Our salary ranges are determined by role, level, and location.
- The AlignOps benefit program includes health, dental, and vision coverage. The company also offers disability, life insurance, PTO, and a 401(k) plan.
AlignOps Careers: https://alignops.com/careers
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Skills Required
- Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments
- Established expertise in sales with strong account management capabilities
- Exceptional communication skills and ability to navigate client interactions diplomatically
- Proven analytical acumen with a results-driven approach
- Self-driven and able to take initiative and meet targets independently
- Proficiency with CRM systems and campaign management platforms
- High emotional intelligence, empathy, and interpersonal skills
- Collaborative ability to work with internal teams and external stakeholders
What We Do
For more than 30 years Denver, Colo.-based ToolWatch has helped companies manage tools, equipment, materials and consumables. Easy to use and delivered through a powerful, flexible platform, ToolWatch securely stores critical information on all field and warehouse operation assets so companies can run their businesses more efficiently, more cost‐effectively and more profitably. Today, construction industry leaders across the globe use ToolWatch to manage their inventories and logistics. Cloud-based and intuitive, the system uses one centralized database to provide fast but secure access to real-time operations data across field, warehouse, and back office teams. With a strategic investment in 2021 from The Riverside Company, ToolWatch will continue building on its position as the construction industry’s first and most comprehensive operations management platform. For more information about ToolWatch, visit www.toolwatch.com.
