Client Success Manager (Bilingual)

| Cincinnati, OH, USA | Hybrid
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We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position. 

  • Proactively manage the client, ensuring compliance with contractual KPIs
  • Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
  • Manage stakeholder relationships, bring operations managers together on a regular basis, and chair face-to-face review meetings.
  • Study client’s business functions - gather information and evaluate output requirements and formats.
  • Design modifications to enhance current practices.
  • Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.
  • Ensure clients maximize the use of our platform and use it correctly.
  • Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
  • Support outside of standard business hours required on occasion to meet customer needs.
  • Ensure the operations team manages all day-to-day operations, consulting with clients, Flexer support, jobseeker team, partnership team, and other internal stakeholders.
  • Contribute to business development through the growth of existing accounts in new lines of business.
  • Develop account plan for assigned accounts that will form the basis of value-driven sales growth.
  • Performs miscellaneous duties as assigned.
Requirements
  • One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain 
  • Driven to exceed expectations on growth and satisfaction targets. 
  • Highly proficient with Salesforce or similar CRM system 
  • Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization. 
  • High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
  • High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems. 
  • Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision. 
  • A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
Benefits
  • $ 20.00 - $24.04/ hr base 
  • Performance-based bonus 
  • Medical, Dental, Vision, and 401K
  • Access to all Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Day Off
  • 8 Public Holidays 
  • Duvet days
  • Laptop ​+ WFH equipment​
  • Volunteer days
  • STIPs (Short Term Incentive Plan
  • Regular team-building events 

You’ll fit right in at Indeed Flex if:

  • You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
  • You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
  • Data is your heart and soul - you know you need it to drive you in the right direction
  • You’re proactive and always willing to learn
  • You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

What are Indeed Flex Perks + Benefits

Indeed Flex Benefits Overview

25 Days Annual PTO (Prorated in 1st Year)
Paid Day Off on Your Birthday
8 Paid Company Holidays
Allotment of Annual Duvet Days
Paid Sick Leave
Paid Volunteer Time
Budget for Training & Development
Flexible Work - Hybrid and WFH Arrangements
Company Provided Technology & WFH Equipment
Access to All Company & Employee Benefits
Comprehensive Medical, Dental, & Vision Insurance
Health Savings Account
Flexible Spending Account
401k w/ Company Match
Employee Assistance Program
Employee Resource Groups
Eligibility for Sign-On Bonuses, Performance Bonuses, Retention Bonuses
Eligibility for Short-Term Incentive Plans (STIPs)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Pet friendly
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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