We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we’ve been able to accelerate our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position. 

• Proactively manage the client, ensuring compliance with contractual KPIs
• Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
• Manage stakeholder relationships, bring operations managers together on a regular basis, and chair face-to-face review meetings.
• Study client’s business functions - gather information and evaluate output requirements and formats.
• Design modifications to enhance current practices.
• Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.
• Ensure clients maximize the use of our platform and use it correctly.
• Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
• Support outside of standard business hours required on occasion to meet customer needs.
• Ensure the operations team manages all day-to-day operations, consulting with clients, Flexer support, jobseeker team, partnership team, and other internal stakeholders.
• Contribute to business development through the growth of existing accounts in new lines of business.
• Develop account plan for assigned accounts that will form the basis of value-driven sales growth.
• Performs miscellaneous duties as assigned.

• One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain 
• Driven to exceed expectations on growth and satisfaction targets. 
• Highly proficient with Salesforce or similar CRM system 
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization. 
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems. 
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision. 
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly