Client Success Manager (B2B Accounts)

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Manager (B2B Accounts) to our Wellz team in São Paulo! 

Join Wellz and be a key member of our client success team, supporting  our Corporate clients. We're looking for experienced leaders to ensure successful onboarding, adoption, and renewal for these customers. If you're passionate about client outcomes and ready for a challenge, grow with us!

YOUR IMPACT

• Own and manage a portfolio of B2B clients (Corporate accounts - 1.000 to 10.000 employees), ensuring successful onboarding, adoption, upsell, cross-sell and renewal.
• Support and implement high-touch customer success playbooks and processes for Corporate clients. 
• Build solid relationships with clients at all levels, understanding their business goals and challenges, and then strategically deliver the Wellz value.
• Build strong relationships with key intern stakeholders (such as Revenue Ops, Sales, and Marketing), understanding their business goals and challenges in clients, advocating for customer needs, and designing processes.
• Support and oversee the HR experience journey for Corporate clients, including defining and managing scalable processes that ensure successful onboarding, adoption, and renewal, acting as the owner of the HR experience without direct client support.
• Monitor account health and proactively address risks or red flags.
• Analyze product usage data to generate insights and drive value-based conversations.
• Lead regular business reviews and present impact reports to clients.
• Ensure high Net Promoter Score (NPS), strong retention rates, and overall customer satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Proven B2B Customer Success experience.
• Experience managing corporate client portfolios in scalable service models and high-touch.
• Intermediate English (reading/writing).
• Highly analytical with skills in managing customer experience funnels.
• Organizational and problem-solving abilities.
• Excellent interpersonal and communication skills, comfortable engaging with different tiers of client and senior stakeholders.
• Ability to build deep, trusting client relationships; empathetic and customer-focused.
• Strong negotiation skills, strategic mindset, and ability to work autonomously

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B Customer Success and managing corporate client portfolios in scalable service models and high-touch are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.