Client Success Manager (Programmatic Adtech)

Cognitiv has been revolutionizing the programmatic/ad tech space for the last 8 years as the only programmatic buying platform to leverage Deep Learning in real-time. We use Deep Learning (the most sophisticated machine learning) to build custom algorithms for digital marketers to help grow their customer base. We have seen explosive growth and are looking for talented people who have a passion to learn about AI and are looking to affect change in a rapidly growing organization . You will be a valued member in a company with great culture and generous benefits.

Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone with strong account management skills and experience in programmatic media and who is ready to play a key role in driving a new and fast-growing organization to success.

In addition to being the advertisers’ point-of-contact for all campaign related tasks, this person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv.

This position will be located in New York City with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday) 

Responsibilities

• Serve as the day-to-day relationship manager for campaign strategy, execution and performance, while being an expert in Cognitiv capabilities and products.
• Effectively utilize data and insights to make campaign optimizations and product recommendations to exceed clients’ KPI goals, drive renewals and growth.
• Develop and cultivate relationships with brand and agency clients to focus on ensuring client retention and satisfaction.
• Drive ongoing internal operational efficiencies and platform performance through process optimization and feedback to stakeholders (Product, Engineering and Data Science).
• Support sales staff in all client-related activities, such as onboarding, education and training, business reviews and planning.

Requirements

• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience.
• 4+ years professional experience – minimum of 3 years in digital media, client services or programmatic experience (ATD, SSP, DSP, DMP, Ad Network, Client-side, etc.)
• At least 2+ years of client-facing experience required.
• Knowledge of programmatic ecosystem (DSPs, SSP platforms, ad servers, data providers, viewability and brand safety, attribution and measurement partners, campaign tactics, etc.).
• Strong presentation and communication skills (written and verbal) and excellent customer service skills
• Experience in performance advertising, programmatic deal troubleshooting, problem-solving and an ability to collaborate cross-functionally in a dynamic environment
• Ability to build strong relationship with clients, understand their business objectives and recommend the best strategies for implementing solutions
• Proficient in Excel and ability to utilize large data sets to build insights and strategy recommendations.
• Experience prioritizing and managing tasks within a fast-paced environment
• Exceptional attention to detail and organization skills

Preferred Qualifications

• Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice.
• Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally).

Salary

• $100,000-$130,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

• Medical, Dental and Vision coverage, including some plans that are 100% employer paid

• 12 weeks paid parental leave

• Unlimited PTO

• Hybrid work model

• Lunch reimbursement

• Fitness reimbursement

• Cell phone reimbursement

• 401(k) plan

• Employee Assistance Program

• Pre-tax commuter benefits

Cognitiv is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.