About Rebar
Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing.
Over the past year, our quoting platform has processed tens of thousands of projects across North America, and we’ve doubled our revenue in the first six weeks of this year. Our customers include many of the industry's top firms. Some of these companies run billion-dollar construction projects on workflows that still look like they did in 1985.
Construction is 10% of GDP and still massively underserved by software. We are changing that.
We recently raised a $14M Series A from leading construction tech investors and are entering our next phase of growth. We are building a set of AI-native products that will define how this industry operates.
We are looking for a Client Success Manager who wants to build real products, move fast, and take ownership early. You will help define how AI changes one of the largest industries in the world.
The Role
This is not a traditional “CSM” role. Our Implementation team owns onboarding. We’re looking for someone passionate about account management to take full ownership of the client relationship post–handoff, driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows.
You’ll be part operator, part problem-solver, part product feedback loop. You’ll work directly with clients, the CX team, Sales, Product, and Engineering to ensure our software works in the real world and keeps improving.
This role is high-intensity, high-ownership, and high-upside. If you’re looking for a highly structured, low-pressure CS role, this is not it.
What You’ll Do
Act as a product expert and trusted advisor for our clients, from individual users to key stakeholders
Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
Maintain the client management section of our CRM and ticketing/messaging systems
Drive proactive outreach to engage clients, improve user experience, and support account growth and contract renewals
Use data to identify trends, improve user experience, drive product adoption, and reduce churn
Manage client expectations and escalations with strategic tact and urgency
Help design and document scalable client success playbooks
A typical day might include:
Responding to 25+ inbound messages and emails with product questions
Conducting five video calls with clients to gather feedback and drive adoption
Demoing a new feature for a key account
Running remote training sessions for new clients or branches
Who You Are
You love people and take pride in delivering an exceptional client experience
You’re proactive, confident on calls and video, and work well under pressure
You can juggle multiple priorities and thrive in a fast-paced environment
You have 2+ years of experience in customer success, account management, or tech sales
Bonus points if you have:
Startup experience (0→1 or 10→100 growth), ideally in construction tech
B2B SaaS experience, especially in construction or legacy industries
Hands-on experience with in-person client implementations
You’re comfortable with technical products and have strong commercial instincts
Competitive salary based on experience
Equity: meaningful grant, aligned with your background
Benefits: medical, dental, vision
Perks: free lunches and dinners
This is a full-time, on-site role in NYC’s Flatiron District, steps from Madison Square Park and Union Square.
Skills Required
- 2+ years of experience in customer success, account management, or technology sales
- Exceptional client experience and relationship-management skills
- Proactive, confident communication on calls and video
- Ability to manage multiple priorities and work effectively under pressure
- Comfort with technical products and strong commercial instincts
- Startup experience, particularly in early-stage or high-growth environments
- B2B SaaS experience, especially in construction technology or legacy industries
- Hands-on experience with in-person client implementations
- Willingness to work full-time on-site in New York City
Rebar Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rebar and has not been reviewed or approved by Rebar.
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Healthcare Strength — Health, dental, and vision insurance are described as fully covered by the employer, indicating strong core medical support.
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Wellbeing & Lifestyle Benefits — Office lunches and dinners plus covered late‑night rides reduce daily costs and support employees during longer in‑office days.
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Equity Value & Accessibility — Several roles explicitly include a meaningful equity grant alongside salary, signaling real ownership opportunities for hires.
Rebar Insights
What We Do
Rebar is building the AI operating system for HVAC, plumbing, and electrical trades. Starting with takeoffs and expanding into spec review, submittals, and bid management.
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