Client Success Lead

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a client-centric professional with a strong sense of accountability and ownership to join our team as Client Relations Lead for an 18-month fixed-term. In this role, you will be responsible for providing account support to drive achievement of customer retention, penetration, and growth goals. You will build and maintain strong client relationships through proactive consultation, customer education, and analysis on products and services. This position supports clients by recommending cost savings solutions and managing processes to optimize the productivity of assigned accounts.

What You’ll Do

• Proactively consult on client needs, goals, and objectives and share best practices to optimize the productivity of assigned clients.
• Develop client-specific cost savings recommendations and translate client business objectives into solutions.
• Apply comprehensive knowledge of products and services to guide account support and drive client retention, penetration, and growth goals.
• Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations and internal metrics are met.
• Build and enhance relationships with clients by proactively consulting on needs and providing training as required.
• Take ownership of escalated issues by applying critical thinking, root cause analysis, and problem-solving to implement solutions.
• Utilize independent judgment and discretion to recognize client needs and advise on improvement opportunities.
• Develop and maintain a network of internal resources while representing the voice of the client.

Basic Qualifications

• BS or BA in business or related field required, or equivalent experience in lieu of a degree.
• 5–7 years of relevant client relationship or client account management experience in a B2B service environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to apply independent judgment and discretion when working with clients.
• Occasional business travel of 10% or less.

Preferred Qualifications

• Project management experience.
• Experience providing proactive consultation and value-added client solutions.
• Strong problem-solving and root cause analysis skills.
• Ability to lead through collaboration, teamwork, and results.

Location: Mississauga

This role is a fixed-term position for a period of 18 months.

The hiring base salary range for this position is $76,300 – $104,900 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.