Client Success Implementation Specialist

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Client Success Implementation Specialist join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Experienced in in supporting client accounts and/or onboarding clients to new programs

• Excellent at providing Customer Service & Relationship skills

As the Client Success Implementation Specialist, you will be responsible to work with the implementation team and vendors to onboard a new client to their Telematics program.

A Day in the Life  

• Support client implementation manager and/or lead smaller client implementations or pilots for telematics new client deals including platform setup, logistics plan and all client training; ensure that all appropriate resources from provider are engaged. 

• Manage timelines closely and ensure billing occurs at the earliest point in relationship. 

• Determine plan for installation and be the point person working with providers to provide updates to clients.

• Successfully handoff client to account team including client policy documented once onboarding actions are completed.

• Support the execution of a client training strategy for clients with the Client Success Manager on how to use technology supporting both existing client education needs and new clients onboarding; help develop tools to support training execution

• Support broad client training requests as needed;

• Support internal team training of new and existing product offerings;

• Elevate issues to providers or internal teams when run across them during implementations

Requirements 

• Bachelor’s degree in education, Business and / or related field preferred but not required

• 2+ years relevant experience, including telematics experience, technology learning and development and/or client onboarding

• Strong technology and client presentation experience

• Training and facilitation experience

• Proven track record in supporting client accounts and/or onboarding clients to new programs

• Strong PC proficiency (including Microsoft Suite including: Word, Excel, PowerPoint, and Outlook; and project management software Smartsheet)

• Strong organization skills (ability to prioritize and close, project management capabilities).

• Identify and ask probing questions, gather data, identify options/solutions to a problem or issue.

The hiring base salary range for this position is $51,600- $71, 000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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