Client Success Executive - Human and Social Services

The Client Success Executive – Human and Social Services is responsible for representing WellSky at key executive levels within client leadership in order to develop partnerships that create strong alignment and maximize the value of WellSky solutions. The scope of this job includes working across functions and business units to understand the breadth of individual client's end markets and maximize WellSky's value while achieving client objectives.

This position will focus on the Long-Term Services and Supports (LTSS) industry accounts. LTSS, as defined by the Centers for Medicare and Medicaid services, include: care provided in the home, in community-based settings or in facilities, such as nursing homes; care for people of all ages with disabilities who need support because of age, physical, cognitive, developmental or chronic health conditions, or other functional limitations that restrict their abilities to care for themselves. WellSky provides a wide array of solutions and services to this healthcare sector.

This role will be based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.
• Develop deep relationships with clients and key personnel to drive growth, improve client redeemability, client retention, and increase WellSky advocacy across the client base.
• Be the single point of contact for key stakeholders throughout the lifecycle of the partnership and leverage operational data to identify opportunities for improvement.
• Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.
• Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.
• Performs other job duties as assigned.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• At least 8-12 years of relevant work experience

Preferred Qualifications:

• Healthcare industry knowledge
• Long-Term Services and Supports knowledge/experience
• State/Government Agency experience

Job Expectations:

• Willing to travel up to 30% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year