Client Success Director - Strategic Accounts | US - Remote

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

As a Client Success Director, you’ll be at the heart of driving meaningful outcomes for our most high-value, strategic accounts. This isn’t a traditional CSM role — it’s a high-impact, consultative position focused on connecting Degreed’s solutions to real-world business challenges.

Your mission? To turn client goals into measurable results that improve workforce agility, boost productivity, and drive retention.

You’ll work closely with Sales Key Account Directors, Product, Marketing, and Professional Services teams to deliver tailored, data-driven strategies that ensure maximum value from the Degreed platform. Expect to engage directly with senior executives, shape long-term client success plans, and be a key player in expanding Degreed’s footprint across global organizations.

If you thrive in fast-paced environments, love solving big-picture challenges, and know how to turn strategy into action (and action into ROI), this is your stage.

• Ability to map client goals to actionable strategies that maximize the value of Degreed and deliver measurable outcomes.
• Proven track record of building and influencing strong relationships with senior decision-makers.
• Experience partnering across Sales, Product, Marketing, and Services to drive holistic client success.
• Ability to interpret adoption trends and performance data, turning insights into action.
• Skilled at anticipating client needs, navigating ambiguity, and adjusting strategies as needed.

• Own and grow relationships with Degreed’s most strategic clients, aligning our platform to their critical business goals.
• Develop and execute success plans that deliver measurable ROI and drive workforce transformation through Degreed.
• Partner with Sales to identify expansion opportunities, influence renewals, and showcase long-term value through insights and storytelling.
• Lead executive-level engagements, delivering data-driven recommendations, tailored strategies, and compelling narratives of success.
• Monitor adoption metrics and client behavior to flag risks early, optimize engagement, and evolve success strategies.
• Serve as the voice of the customer, relaying insights to internal teams to influence product direction and improve client experience.

We are committed to fair and equitable compensation practices.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits

At Degreed, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

💡 Accessibility & Accommodations

We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.

🔍 Fair Hiring Practices

In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

📄 E-Verify Participation

Degreed participates in the E-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For more details on how we process applicant data, please review our Global Data Privacy Notice for:

https://explore.degreed.com/privacy/

https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

⚠️ Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

❌ Request sensitive personal or financial information in unsolicited communications.

❌ Offer jobs requiring upfront payments or promising unrealistic returns.

✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.