Client Success Coordinator

Sorry, this job was removed at 02:33 p.m. (CST) on Monday, Aug 12, 2024
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Sydney, New South Wales
Hybrid
1-3 Years Experience
AdTech • Digital Media • Marketing Tech • Software • Analytics
Vistar Media is the home of out-of-home.
The Role

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world. 


About us:


Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 


From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.



About the role:


A successful candidate for this role has a high level understanding of the digital advertising landscape and previous experience working in client services/account management. This individual works well in a fast paced startup environment, has strong communication and problem solving skills, and is curious to learn. You will report to the APAC Senior Director of Client Success, and work closely with the Client Success team to assist in pre-sale activities and day-to-day campaign delivery and management across managed service & self service digital out-of-home (DOOH) campaigns.

What you’ll do:

  • Assist the Client Success and Sales teams with creating comprehensive media plans for existing and potential clients.
  • Partner with the Client Success team to gather creative assets, set-up campaigns, create creative mock-ups/imagery, and monitor campaign performance and delivery pacing.
  • QA creative files/assets for DOOH campaigns. Coordinate with Client Success to ensure all assets meet the required specifications.
  • Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish.
  • Traffic DOOH campaigns.
  • Manage campaign reporting. Coordinate with internal teams to resolve reporting discrepancies and meet client needs.
  • Support the Client Success team with monthly billing and invoicing cycles.
  • Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner.

What experience we’re looking for:

  • Bachelor’s degree
  • 1 year of industry experience; experience at a programmatic technology company preferred
  • Experience working w/ third party ad serving technology, verification, and measurement partners (DoubleClick, Sizmek, Foursquare, Lifesight, Dynata, Toluna, Pure Profile, etc)
  • Understanding of ad operations, trafficking and analytics.
  • Experience or familiarity with mobile and/or location-based data (Foursquare, Eyeota, HYP, Adsquare, etc)
  • Highly proficient using MS office suite (excel, word, powerpoint)

Who you are:

  • Passionate about building client relationships. 
  • Excellent time management skills and ability to multi-task across multiple projects and stakeholders.
  • Curious to learn, be a team player, and go above and beyond when needed.

What we offer:

  • Flexible, fun start-up environment and culture
  • Free lunch per week
  • Stocked kitchen and pantry
  • In-Office Meal Allowance
  • Extra 5 days of annual leave per year
  • Strategy Thursday's
  • Hybrid working environment
  • Company-wide and team specific entertainment budgets for both in-person and virtual team building 
  • Sponsored Volunteer Events and Vistar Gives Back program
  • An awesome and supportive bunch of people to work with and learn from
  • An approachable and accessible C-Suite
  • Equity grants

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.


Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.

The Company
HQ: New York, NY
235 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Out there, in the streets, ad space intersects time and place. It’s a part of life. OOH campaigns inform, entertain, attract - and they can change the course of someone’s afternoon.

At Vistar Media, we facilitate that serendipity hundreds of thousands of times a day. Our goal is simple: to help marketers leverage OOH’s unique ability to motivate and delight. Persuade and captivate. Stand out and blend in. Through our truly intelligent platform that hosts the world’s most extensive OOH inventory, we provide the scale, data, and expertise that allow brands to capture a better, gentler kind of attention. We believe that OOH is both timeless and future-proof. Why? Because it speaks to the human need to look up and around, but it’s always evolving and improving, infusing novelty into everyday life and opening up new opportunities. With Vistar, OOH is not only the most enduring channel in media, it’s also getting better every day. We’ll see you out there.

Why Work With Us

We’re the OOH revolutionaries, weaving stories into the world and turning discovery into action. We hustle with heart, obsess over knowledge, and fuel each other's success — come join us!

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