Job Description
The Client Success Consultant is a skilled professional who is eager to learn and is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Client Success Consultant will demonstrate proficiency in all aspects of the payroll system, and modules. This role requires problem-solving abilities, high attention to detail, strong communication skills, and the ability to assist clients with requests. Committed to our You Matter More Promise, the Client Success Consultant Level 2 will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.
Responsibilities:
- Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
- Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
- Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
- Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.
What You’ll Need to be Successful:
- Strong problem-solving skills, capable of handling more advanced requests with confidence.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
- Ability to work independently and with a team, manage time effectively, and take initiative on projects or tasks.
Preferred Qualifications
- High School Diploma or equivalent required
- College, business or professional training preferred
- Payroll experience is helpful, but not required
- Strong communication skills, verbal and written required
Physical Demands/Conditions Requirements:
- General office environment
- Moderate lifting (to 35 lbs.) required
- Moderate reaching, walking, sitting and standing required
- Occasional in-state travel required for client training
Equipment Used:
- General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
What We Do
At Bangor Savings Bank, we have a firm belief in the people and communities we serve. That’s why we've lived and worked here for over 171 years, investing in our communities and our people. It's why our employees collectively donate thousands of service-hours every year, and we support hundreds of causes throughout Northern New England and continue to help local organizations energize and enhance the quality of life for its citizens.
By connecting with us, you can expect to hear about many things including our involvement in our communities, events, exciting offerings, and ways we can matter more to you. Before you join the conversation, please take a moment and read our social media guidelines at https://www.bangor.com/guidelines to ensure the best possible experience for everyone.
If you need assistance with an account or have a concern you’d like to discuss, we’re here to help!
Bangor Support
Call us: 1.877.Bangor1 (1.877.226.4671)
Email us: [email protected]
M – F 7:00AM to 7:00PM
Sat 8:00AM to 2:00PM
Sun 9:00AM to 2:00PM
Or visit us at any of our branch locations: https://www.bangor.com/locations
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