Client Success Associate

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

About the Role

Based in our Boston office, you will work closely with the rest of Verisk Maplecroft’s global Client Success and Corporate Sales teams, as well as the broader business, to provide support and build relationships with our corporate accounts in the Americas. You will strive to provide these clients (and internal stakeholders) with consistently excellent service. Externally, you will work to meet clients’ immediate platform and data usage needs and be the point of contact for client servicing requirements, carry out engagement activities to drive adoption, and ensure they are gaining maximum value from their subscription. Internally, you are responsible for maintaining accurate and up-to-date client information in internal systems (Salesforce), interpreting usage data and client issue resolution analysis, ensuring client learning materials are produced to a high standard and are up to date, and providing vital client feedback and intelligence to the relevant areas of the business by being the voice of the customer.

About the Day-to-Day Responsibilities of the Role

You will provide support to sales account managers’ clients, allowing the account managers to focus on revenue generating activity, by contributing to client engagement activity and producing actionable client insights through data analysis or projects. You will also liaise with the Marketing, Technology, Analytics, Product and Research teams globally to achieve commercial goals. Achieving a high retention rate is the main mission of the Client Success team and you will seek to do this through driving clients’ adoption of their subscriptions, assisting account managers with their expansion work through a soft sales approach, bring about client advocacy by contributing excellent customer service as a brand differentiator and forming strong relationships with key stakeholders across your accounts.

Qualifications

• Relevant undergraduate degree
• 2 years of hands-on experience working in a Client Success or similar role. Experience in a sustainability, risk, or ESG role would be a plus but is not essential, as would experience of working in a SaaS business.
• Well-developed communication skills which enable you to explain complex topics simply and engagingly to audiences with varying degrees of contextual and technical awareness and in multiple different contexts (calls and screen share interactions, in person formal presentations and training sessions, etc.).
• Strong interpersonal skills and collaboration: you should be able to listen to, learn from, persuade, and build relationships with a range of clients and external and internal stakeholders with diverse backgrounds and experiences.
• Detail orientation, problem-solving and organizational skills: you must be able to master the details of a range of data-analytic products, articulate the value proposition of qualitative analysis, autonomously manage a varied and demanding workflow, and proactively suggest solutions while still knowing when to draw in other subject matter experts from across the business.

 Preferred Qualifications

• Relevant postgraduate degree
• Strong written communication and analytical skills in relation to learning and training materials.
• Experience of operating in a global Client Success team, supporting a Sales team with the main objective of client retention, and equipped with an excellent team and collaboration skill set.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/ 

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