Client Success Associate

Posted 3 Days Ago
Chennai, Tamil Nadu
1-3 Years Experience
Information Technology • News + Entertainment
The Role
Client Success Associate responsible for attending and resolving client issues through calls, tickets, and email. Must possess problem-solving skills, excellent communication, and be proactive in providing efficient customer support. Required to work in a 24*7 shift environment and collaborate with other teams to ensure a seamless customer experience. Bachelor's degree in computer science, engineering, or related field is required.
Summary Generated by Built In

Job Description :

· Excellent communication skills to attend/resolve client issues on calls/Tickets/Mail

· Problem-solving skills and quick thinking to own & resolve Client’s issues independently, thoroughly & efficiently

· Being proactive and showing the utmost respect for the Client’s time

· Work cross-functionally with other teams to ensure a seamless customer experience

· Open to work in 24*7 Shifts, rotational weekly off, working from office environment

· Stay up-to-date on the latest technologies and trends

Qualifications:

· Any Graduate

· Excellent verbal and written communication skills

· Ability to work independently and as part of a team

The Company
El Segundo, California
996 Employees
On-site Workplace
Year Founded: 1986

What We Do

Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world

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