Client Success Associate

Posted 8 Hours Ago
Be an Early Applicant
Melbourne, Victoria, AUS
In-Office
Junior
AdTech • Digital Media • Marketing Tech • Software • Analytics
Vistar Media is the home of out-of-home.
The Role
Support client success and ad operations for DOOH and mobile campaigns: build RFPs and media plans, QA creatives, traffic campaigns, pull and reconcile reporting, coordinate creative development, assist billing, and manage assigned projects to ensure timely deliverables.
Summary Generated by Built In

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role:

We're adding to our Client Success team, and searching for candidates with experience in digital media who are looking to grow within Client Services. This individual works well in a fast-paced startup environment, has strong communication and problem solving skills, and is eager to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day to day campaign management across managed & self-service buys.

What you'll do:

  • Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients

  • Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery

  • QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.

  • Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish

  • Traffic 1st and 3rd party campaigns across DOOH and mobile

  • Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs

  • Support the Client Success team with billing efforts for our clients

  • Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner

What experience we’re looking for:

  • Bachelor’s degree

  • 1-2 years of industry experience

  • Passionate about building client relationships

  • Excellent time management skills and ability to multi-task across multiple projects and stakeholders

  • Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.)

  • Understanding of ad operations, trafficking and analytics

  • Highly proficient using MS office suite (Excel, Word, PowerPoint). Curious to learn, be a team player, and go above and beyond when needed

Nice to have:

  • Programmatic industry experience

  • Experience or familiarity with mobile and or location based data

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Skills Required

  • Bachelor's degree
  • 1-2 years of industry experience
  • Experience working with third-party ad servers, verification, and measurement partners (e.g., DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI)
  • Understanding of ad operations, trafficking, and analytics
  • Highly proficient with MS Office suite (Excel, Word, PowerPoint)
  • Strong communication and problem-solving skills
  • Excellent time management and ability to multi-task across projects and stakeholders
  • Curiosity to learn, team player mindset, willingness to go above and beyond
  • Programmatic industry experience
  • Experience or familiarity with mobile and/or location-based data
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The Company
HQ: New York, NY
235 Employees
Year Founded: 2012

What We Do

Out there, in the streets, ad space intersects time and place. It’s a part of life. OOH campaigns inform, entertain, attract - and they can change the course of someone’s afternoon. At Vistar Media, we facilitate that serendipity hundreds of thousands of times a day. Our goal is simple: to help marketers leverage OOH’s unique ability to motivate and delight. Persuade and captivate. Stand out and blend in. Through our truly intelligent platform that hosts the world’s most extensive OOH inventory, we provide the scale, data, and expertise that allow brands to capture a better, gentler kind of attention. We believe that OOH is both timeless and future-proof. Why? Because it speaks to the human need to look up and around, but it’s always evolving and improving, infusing novelty into everyday life and opening up new opportunities. With Vistar, OOH is not only the most enduring channel in media, it’s also getting better every day. We’ll see you out there.

Why Work With Us

We’re the OOH revolutionaries, weaving stories into the world and turning discovery into action. We hustle with heart, obsess over knowledge, and fuel each other's success — come join us!

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