Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.
The role
In this role, you'll be the primary contact for your partners — moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales — with your Team Lead close by whenever you need a sounding board.
Your responsibilities
Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive
Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction
Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners
Coordinate renewals across your portfolio — tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details
Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping
Salesforce accurate and up to date
Partner across Operations, Support, and Product to resolve partner issues before they escalate
Use data to track partner performance — flagging risks early and making sure reporting is accurate and delivered on time
Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows
As the Bilingual Client Success Associate, you will:
What success looks like
Over the next 12 to 18 months, you'll confidently manage your portfolio end to end. You'll coordinate renewals across your accounts — building clear renewal narratives, tracking timelines, and navigating the variables that shape contract outcomes — contribute to partner expansions, and proactively surface insights that improve program delivery. You'll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple's channel partners.
What you bring
3+ years of experience in a client-facing, client success, account management, or operations role — ideally in a B2B, SaaS, or service-based environment
Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
Strong ownership — you follow through, stay organized, and manage multiple priorities without letting things slip
Clear, professional communication that builds trust with partners and internal stakeholders
Comfort balancing relationships and operations — from partner conversations to the detailed workflows behind billing, eligibility, and reporting
A proactive approach to problem-solving — you know when to take action and when to loop in your Team Lead
Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
A collaborative mindset — you work well cross-functionally to solve problems and improve outcomes
Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members
Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
How we'll support you
Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
We recognise our people's health is everything. That's why we take care of them.
The details
Job type: New role, full-time
Hiring manager: Team Lead, Client Success | Channel Partnerships
Location: Remote within Canada OR Hybrid, 225 Richmond Street West, Toronto, ON
Start date: September 2026
Vacation: 3 weeks
Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.
Pay range: $68,000-$79,000 plus variable pay
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
Use of artificial intelligence
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
Skills Required
- 3+ years experience in a client-facing, client success, account management, or operations role (B2B, SaaS or service-based environment preferred)
- Full bilingual fluency in French and English, able to lead meetings and written communication in both languages
- Strong ownership, organization, and ability to manage multiple priorities without letting tasks slip
- Clear, professional communication skills that build trust with partners and internal stakeholders
- Ability to balance relationship management with operational workflows (billing, eligibility, reporting)
- Proactive problem-solving and good judgment on when to take action versus escalate to Team Lead
- Detail-oriented and reliable with a track record of accurate, high-quality work in fast-paced environments
- Comfort working with data and systems, including reporting tools
- Experience with CRMs; Salesforce is a plus
- Collaborative mindset and ability to work cross-functionally to solve problems
- Motivation from purpose and genuine care for partners improving access to healthcare
What We Do
About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours. Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada. About our vision Maple is defined by three words — simple, connected, and human. It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels. Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system. The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit. About our team We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
