Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
As we expand our world-class Client Success organization, we are looking for a Client Success Architect who is adaptable, security-minded, deeply customer-focused, and highly technical.
This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.
Key Responsibilities
As a Client Success Architect, you will act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives, security maturity, and growth strategy. You will translate technical adoption into measurable business outcomes, proactively manage retention risk, and engage stakeholders from technical operators through executive leadership.
What You'll Do
Partner Onboarding & Adoption
Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).
Technical Guidance & Enablement
Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
Provide tactical recommendations grounded in documented best practices and validated product behavior.
Relationship Management
Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews.
Risk Identification & Mitigation
Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations.
Cross-Functional Collaboration
Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
Share feedback and insights to improve the Blackpoint product and partner experience.
Continuous Improvement
Identify workflow gaps and propose enhancements.
Contribute to scalable processes, materials, and best practices for the Client Success organization.
What You'll Bring
Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles
Proven track record driving customer value, adoption, and engagement.
Ability to navigate complex customer environments and communicate effectively across personas.
Experience in cybersecurity or adjacent technical domains preferred.
Excellent written and verbal communication skills.
Bachelor's Degree or equivalent experience.
Comfortable working independently and remotely.
Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.
Skills Required
- Strong technical proficiency in cybersecurity and MSP environments with customer-facing technical experience
- Proven track record driving customer value, adoption, and engagement
- Ability to navigate complex customer environments and communicate effectively across personas
- Excellent written and verbal communication skills
- Bachelor's Degree or equivalent experience
- Comfortable working independently and remotely
- Experience in cybersecurity or adjacent technical domains
What We Do
Blackpoint Cyber is a technology-driven cybersecurity company headquartered in Denver, Colorado. Founded in 2014 by former U.S. Department of Defense and intelligence security experts, Blackpoint leverages decades of real-world experience and deep knowledge of malicious tradecraft to provide proactive, nation-state-grade cybersecurity to organizations worldwide. Our mission is clear: to deliver 24/7, human-powered Managed Detection, Response, and Remediation (MDR) services, empowering IT professionals with the industry’s fastest threat elimination and risk mitigation capabilities. Blackpoint’s proprietary technology and active Security Operations Center (SOC) work together to stop cyber threats in real-time, ensuring organizations of all sizes remain protected in a constantly evolving threat landscape. At Blackpoint, we are a passionate team of cybersecurity professionals dedicated to helping Managed Service Providers (MSPs) become the heroes modern businesses rely on. By arming MSPs with cutting-edge technology, relentless 24/7 support, and a trusted partnership, we help them safeguard their clients and combat cyber threats with confidence and precision. At Blackpoint Cyber, we believe sophisticated cybersecurity should be accessible to all. That’s why we remain deeply committed to the growth and success of the Managed IT and Security community, offering cutting-edge solutions that empower IT professionals to combat cyber threats with confidence. Strike first and secure fast with Blackpoint Cyber.
