Client Success and Reporting Specialist

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Your Opportunity: 

Taylor OnDemand (a Taylor company) is seeking a Client Success and Reporting Specialist. This role involves conducting research, aligning and reporting on client success metrics (facility and external), generating reports that support cross-collaborative teams and business decisions, supporting and standardizing the perfect client experience, and helping advance the business strategy of Taylor OnDemand. This person’s core team influence is ensuring the integrity of our facility-facing and client-facing infrastructure of the Taylor OnDemand business strategy. The ideal candidate will be detail-oriented, love driving progress and partnership through data, and enjoy managing change. Successful applicants will be proactive, strong communicators, and able to manage multiple tasks efficiently. 

Your Responsibilities: 

Facility Partnership Success: 

• Create routine reports for internal partnership/client performance to be used in monthly/quarterly/annual meetings and reporting 

• Schedule all recurring partnership meetings with facilities and coordinate all logistics, including material readiness 

• Document and maintain sister facility partnership agreements 

Client Success Reporting: 

• Lead reporting set up and dashboard creation for Q4. This includes preparation, presentation/active use, and post-reporting of Q4 metrics internally and with clients 

• Create proactive reporting year-round that allows our business to exceed client expectations and drive growth 

• Generate reports that measure the successful implementation of client-focused opportunities and projects 

Market Research and Strategy: 

• Generate market research, as identified, to determine trends, opportunities, and possible threats 

• Support the development and maintenance of the various customer personas in the Taylor OnDemand business strategy 

• Support strategy development and implementation across all teams, facilities, and clients 

• Assist in the research, identification, and implementation of the Taylor OnDemand shipping strategy 

Client Visit Coordination: 

• Initiate and complete 45-day client visit planning and implementation process, including supporting all follow-up actions and communication 

• Schedule client visits and coordinate all related logistics 

• Arrange meals and prepare facilities for client visits 

You Must Have: 

• 2+ years of relevant work experience 

• Attention to detail 

• Experience collaborating with multiple teams 

• Strong communication skills 

• Comfortability within data and reporting 

• Experience using Microsoft Suite 

We Would Also Prefer: 

• Bachelor's degree 

• Experience using PowerBI  

The anticipated annual salary range for this position is $60,000 - $80,000. The actual base salary offered depends on various factors, including the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. 

About Taylor Corporation 

One of the largest graphics communications firms in North America, Taylor’s family of companies provides a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s most recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefits package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay. 

The employer retains the right to change or assign other duties to this position. 

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status