ESSENTIAL FUNCTIONS
- Set clear expectations, train clients on IDX and marketing features, and drive early adoption.
- Schedule regular check‑ins, share best practices, and spot upsell or renewal opportunities.
- Surface feedback to Product and Engineering; partner with Marketing on case studies and success stories.
- Track usage, satisfaction, and churn‑risk indicators; create action plans where needed.
- Work closely with Sales, Support, and Product teams to give clients a seamless experience.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- BA/BS or equivalent work experience preferred
- 1‑3 yrs in customer success or account management
- Excellent phone presence and written communication skills; comfortable spending extended time on calls
- Demonstrated success reducing churn and driving long‑term client retention
- Proven dependability and strong work ethic
- Infectious energy and an outgoing, service‑oriented demeanor
- Unshakable customer‑first mindset
- Experience with real‑estate tech, SaaS, or IDX platforms (preferred)
- Familiarity with CRMs such as Salesforce (preferred)
- Knowledge of real‑estate industry (preferred)
- Familiarity with WordPress and Wix website builders (preferred)
- Exposure to Braze or other engagement tools (preferred)
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What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
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