Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore.
You will act as an ambassador for the brand in our corner in Florence La Rinascente. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Your Mission:
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
- Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the “Style it like Stella” selling method.
- Communicate effectively with clients to understand and manage their needs, exceeding their expectations.
- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Proactively manage and develop CRM activities alongside your personal client portfolio.
- Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.
- Understand all policies, procedures and compliance.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.
- Understand and align with PCI compliance policy and regulations, consistently.
- Adheres to Security and Health and Safety regulations.
- To replenish stock and maintain high standards of VM in store, aligned with company guidelines.
- Support the store with cycle counts and during the annual inventories.
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.
Your Talent:
· Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, French, Arabic)
· Sales Experience ideally within a luxury brand and/or outlet retail.
· Experience in a customer service role with face-to-face customer contact.
· Ability to adapt to frequent change and a high-pressure environment
· Ability to initiate contact and communication effectively
· Motivated by being a great teammate with a common goal
· Strong Clienteling skills and experience
Base gross salary: 26.000 € per year
A noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. Come parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari
Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore. Se ha particolari indicazioni per l'incontro ce lo può comunicare entro le 48 ore dal colloquio.
Skills Required
- Excellent communication skills; English required
- Other languages (Cantonese, Mandarin, Russian, French, Arabic)
- Sales experience ideally within a luxury brand and/or outlet retail
- Experience in a customer service role with face-to-face customer contact
- Strong clienteling skills and experience
- Ability to adapt to frequent change and a high-pressure environment
- Ability to initiate contact and communicate effectively
- Motivated team player
- Knowledge and experience managing CRM and a personal client portfolio
- Understanding of PCI compliance policy and regulations
- Adherence to security and health and safety regulations
- Presentation aligned with company uniform and grooming standards
- Experience with stock replenishment, visual merchandising, cycle counts, inventory and shipment processing
What We Do
Stella McCartney is a luxury lifestyle brand that was launched under the designer’s name in 2001. It emboldens confident femininity with elevated yet effortless, conscious fashion. The brand is committed to being an ethical and modern company, believing it is responsible for the resources it uses and the impact it has on the environment. It is therefore constantly innovating new ways to become more sustainable, from designing to store practices and product manufacturing. As a lifelong vegetarian, Stella McCartney never uses any leather, feathers, fur or skins in any products for both ethical and environmental reasons – pioneering a movement for the use of alternative materials. Supporting regenerative agriculture and circularity, the brand is embracing new business models that will transform how clothes are sourced, produced, sold, shared, repaired and reused, promoting long-lasting products with extended use to reduce environmental impact. Today, Stella McCartney spans women’s ready to wear, unisex capsules, kids’ clothing, accessories, swimwear, lingerie, a performance wear collaboration with adidas, STELLA skincare and more – with 48 directly owned stores and 21 franchise stores across New York City, London, Paris, Milan, Tokyo, Shanghai and Beijing. Our collections are now sold in 77 nations through 863 specialty shops and department stores, and ship to 100 countries via online.
