Client Solutions Salesforce Engineer/Architect

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

Providing for the demonstration (including demonstration design and delivery) of compelling Salesforce and related solutions to Gentrack customers in energy and utility sectors, adhering to Gentrack Salesforce product, enterprise, and application architecture principles for the system being promoted in accordance with the sales strategies. Specialist and subject matter expert in Salesforce (including E&U, and highly preferred AgentForce, DataCloud, Experience Cloud, and SerivceCloud Voice), integration, architecture, planning, scoping, and solution design & demonstration in a utilities environment and with a focus on call center operations. Liaise and integrate with the Gentrack global Salesforce teams, product teams, global demonstration teams, and support/sales teams to leverage global capability where required to strengthen local solution designs and architectures to streamline demonstration (and ultimate project) design and development efforts where possible.

The Specifics

• Working with customers, our product teams, and other Architects, particularly on larger sales opportunities, to define requirements and specifying optimum
• demonstrations for solutions using Salesforce E&U as a CRM interface to Gentrack products for energy and utilities customers.
• Building, extending, and enhancing our demonstration suite of Salesforce CRM solutions for customers in the utilities space for both general and RFP response purposes
• Deploying and managing addirtional capability using AgentForce, Experience Cloud, Serivce Cloud Voice, and Data Cloud)
• Participating in discovery activities pre-sales and including post-sales where required.
• Staying up to date on industry trends in Salesforce and utilities sectors
• Ability to leverage broader Salesforce solution benefits to unlock value from Gentrack’s integrations including sales, service, analytics, AI, and other Salesforce solutions.
• Supporting pre-sales Salesforce E&U & other core Sales/Service (incl. AgentForce, Experiecen Cloud, etc.) environments and demonstration capabilities including building for the future and for re-use.
• Maintaining current knowledge of Gentrack business plans, product and future developments
• Providing technical and product consulting both internally and externally
• Technical architecture and review of Salesforce E&U and Gentrack solutions for use in cost estimation
• Ongoing CPD as appropriate
• Significant input into preparing project demonstrations & valued-based proposals as required including RFP responses and architecture reviews
• Customer-facing presentations, demonstrations, and requirements gathering and alignment to OOTB product and gap analysis via discovery-based activities.
• Industry event attendance
• Contributing towards long-term business relationships between Gentrack and customers
• Promoting Gentrack’s products and solutions to customers and endorsing best practise amongst the Gentrack user group
• Reviewing solutions for compliance to product architecture and documenting outcomes
• This role entails both domestic and some international travel

What we're looking for

• Minimum 5 years’ experience in Salesforce including system/solution engineering/architecture level roles and/or system integration of large implementation projects with a demonstrated track record with Salesforce and particularly Salesforce E&U (or relevant industries cloud) in an energy or utilities context strongly preferred, along with Salesforce sand and service cloud (core) platform knowledge in a call center context.
• Systems integration of Salesforce E&U (or industries cloud) solutions in software development with a focus on billing, call center operations, and customer engagement within a Salesforce ecosystem (with associated call center and customer service operations Salesforce Cloud experience)
• Industry knowledge in Energy and Utilities space including typical workflows, data concepts, and retailer operations including call center operations experience.
• Salesforce E&U or industries cloud experience required, and experience with other call-center centric solutions including IVR and WFM strongly valued)
• Relevant Salesforce certifications (Application, B2C, or B2B) held or study plan/partial competency underway strongly preferred including E&U/industries cloud toolchains (flex card, omniscript) also and Flow/LWC creation.
• High energy level and work ethic
• Methodical problem solving and analysis skills
• Attention to detail and complex problem solving
• Customer focused with strong presentation skills including demonstrations and detailed workshop facilitation.
• Mentorship and coaching
• Bachelor’s degree, ICT or similar relevant experience
• Utilities knowledge (energy and/or water) – required.
• Technical specification writing
• Experience in Salesforce solutions including Salesforce ServiceCloud Voice/IVR integration, Marketing Cloud, AgentForce, and Experience Cloud strongly valued
• Strong customer presentation skills

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion and keen to join the mission, you will fit right in.
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