While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
Experience Range: 8-12 years
Location: Mumbai/Bangalore
We are looking for a strategic and execution-focused Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem. You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using GenAI, automation, analytics, and cloud-native capabilities.
This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and strong commercial acumen.
Role & Responsibilities
1. Pre-Sales & Solution Leadership
- Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
- Engage with C-level stakeholders (CXOs, Heads of Contact Center, CIOs, Digital leaders) to understand business objectives and translate them into AI-led transformation roadmaps.
- Design differentiated solutions leveraging Google’s CX stack (CCaaS, Conversational Agents, Agent Assist, Analytics).
- Own RFP/RFI responses, solution narratives, architecture vision, and pricing alignment.
- Drive solution workshops, discovery sessions, and executive presentations
2. Domain Advisory & Thought Leadership
- Act as a trusted advisor to clients on:
-AI-powered virtual agents (voice & chat)
-Agent augmentation and productivity-Workforce optimization & routing modernization
-Omnichannel CX transformation
-Contact center analytics & insights
- Articulate business value (cost reduction, containment, AHT reduction, CSAT improvement, revenue uplift).
- Represent the practice in industry forums, client events, and partner engagements.
3. GTM & Practice Enablement
- Collaborate with sales leaders to shape account strategy and pipeline development.
- Develop reusable solution assets, industry playbooks, and accelerators.
- Partner with Google alliance teams to co-sell and strengthen ecosystem alignment.
- Support marketing initiatives (case studies, POVs, webinars, event content).
4. Commercial & Engagement Ownership
- Own solution integrity from pre-sales through transition to delivery.
- Ensure alignment between proposed architecture, scope, and execution feasibility.
- Provide effort estimation guidance and defend solution economics during deal cycles.
- Support deal negotiations with a value-first positioning.
Required Skills
- 8+ years of experience in Contact Center / CX transformation.
- Strong experience in CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).
- Demonstrated experience with AI/GenAI-driven CX solutions (virtual agents, agent assist, conversational AI).
- Proven track record of leading large, complex pre-sales engagements.
- Experience working with enterprise clients across US and Canada markets.
- Strong business acumen with the ability to articulate ROI and value realization.
- Excellent executive communication and storytelling skills
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- 8+ years of experience in Contact Center / CX transformation
- Strong experience in CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect)
- Demonstrated experience with AI/GenAI-driven CX solutions
- Proven track record of leading large, complex pre-sales engagements
- Experience working with enterprise clients across US and Canada markets
- Strong business acumen with the ability to articulate ROI and value realization
- Excellent executive communication and storytelling skills
Quantiphi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quantiphi and has not been reviewed or approved by Quantiphi.
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Flexible Benefits — Hybrid and work-from-home options are commonly available and perceived as meaningful perks that increase overall package value. Flexibility by team and role often enhances day-to-day experience even when cash pay is not top-tier.
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Healthcare Strength — U.S. materials indicate medical coverage that includes dental and vision, and employee accounts align with having these plans in place. The presence of core health benefits contributes to a baseline of security across key locations.
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Parental & Family Support — Paid parental leave is available in the U.S., with examples citing generous leave lengths. Family-focused policies appear alongside other flexibility features.
Quantiphi Insights
What We Do
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to solve transformational problems at the heart of business. Quantiphi solves the toughest and complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve quantifiable business impact at unprecedented speed.
