Client Solutions Manager

Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you!

We are looking for a Client Solutions Manager to support our Team in Baku, Azerbaijan. As a Client Solutions Manager, you will play a pivotal role in providing specialized central support for customers. You will oversee the end-to-end customer experience while offering expert guidance.

What you'll do:

• Advise, consult and improve organizational effectiveness
• Manage existing business customer relationships, onboarding new strategic business clients, from the introduction of features to assisting with campaign creation and optimization
• Cultivate successful client relationships
• Contribute to scalable account management operations for future accounts
• Provide regular proactive two-way communication between clients and teams, to provide strong team representation and set proper client expectations
• Use feedback to inform the product and operations teams
• Resolve client issues in an efficient, tactful manner, contributing to implementing solutions that prevent future problems
• Serve as a subject matter expert
• Manage campaign delivery processes and reporting on your own or by setting tasks to external partner teams
• Work closely with cross-functional project teams to maintain continuous product knowledge
• Manage contracts, contract renewals, and work with Finance and customers on invoices and payment collections

What you need for this role:

• 1-2 years proficiency in Account Management: creating, maintaining, and enhancing customer relationships
• A Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similar
• Expertise with online advertising, analytics, and social media
• Outstanding knowledge of trends, markets, and opportunities
• Positive attitude with a drive to go above and beyond
• Detail-oriented and able to successfully manage and execute multiple cross-functional projects
• Structured and analytical mindset
• Excellent Excel skills
• Strong communication, time management, and organization skills
• Ability to efficiently communicate internally and externally with excellent communication skills in English 

What will make us really love you:

• You have an eye for detail
• You maintain a balance of being a true team player as well as having a competitive edge
• You have a positive attitude (training, resiliency, appreciate the growth from adversity)
• You are coachable and have proven ability to take and implement feedback
• You have the ability to engage and communicate with clients in a positive and approachable way
• You are a proven top performer in your work experience

What you'll love about us:

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world.
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

#ALEPH

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. 

“Share our similarities, celebrate our differences.” – M. Scott Peck