Client Solutions Manager - Google

Key Responsibilities:

• Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, media planning, consulting with campaign set up optimization, analysis and creative review
• Onboarding new clients & upselling the existing ones
• Understanding the key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensuring the correct products and services are delivered to customers in a timely manner
• Serving as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Playing an integral part in generating new sales that will turn into long-lasting relationships

Minimum Qualifications

• Media agency background or experience in working with media agencies
• Solid experience in running performance campaigns on Google Ads, with deep knowledge on Apps and performance products. Other platforms experience is a plus.
• Good knowledge on Google Analytics 4, Apps measurement platforms and Google Tag Manager 
• Solid analytical skills and tools technical expertise (Excel, Google Sheets, Ads Platforms)
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Fluency in English
• Business proficiency in French and any other European language is a plus

Preferred Qualifications:

•  Strong understanding of digital marketing
• Experience working in fast-paced environment with ambiguity and autonomy
• Have previous experience implementing complex media campaigns working with big brands or performance-oriented start-ups
• Strong problem-solving and negotiation abilities
• Salesforce CRM knowledge is a plus