At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.
We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.
Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.
This is a hands-on, client-facing engineering role. You won't be handed a ticket and left to work it alone. You'll sit with clients, understand what they're actually trying to achieve, and build the solution using tooling we've developed in-house, not disappear for a fortnight and hand back a spec.
We've already done the hard work of building a capable internal platform. Your job is to put it in front of clients and make it work for their business, not reinvent it from scratch every engagement.
This is an associate-level role. We're not asking for ten years and an enterprise pedigree. We're asking for someone sharp, curious, and comfortable in front of a client, who we'll grow into a senior client engineering or solutions architecture career.
What you'll actually do- Client-embedded delivery. Sit with clients, onsite or remote, during project and improvement engagements. Understand their workflow well enough to build the fix live, not write a spec and disappear.
- Automation and workflow configuration. Build and adapt automated workflows and AI-assisted tools using our internal platform, configured to each client's specific processes and systems.
- Integration and scripting. Light to moderate scripting work bridging client data into our platform, calling APIs, and troubleshooting integration faults when something breaks mid-engagement.
- Documentation and handoff. Document what you built in our internal knowledge base so colleagues can maintain it without you in the room.
- Feedback to the platform team. Flag gaps in our internal tooling back to the team building it. Every engagement should make the platform better, not just the client.
Core:
- 1 to 3 years in a role that combined coding or scripting with direct client or stakeholder contact (junior developer, solutions engineer, technical support engineer, implementation consultant, similar)
- Working Python (or similar) and genuine comfort calling and consuming REST APIs
- Confidence explaining a technical decision to a non-technical client in the room, not just in a ticket
- Real interest in applied AI and automation, not just enthusiasm for the buzzword
Nice to have:
- Exposure to common workplace and business systems (email platforms, accounting tools, ticketing systems)
- Experience with low-code or automation/workflow platforms
- Things you've actually shipped and can talk through, side projects included
Compensation and growth. Competitive salary based on experience. This is a deliberately associate-level entry point into client-embedded technical work, with an explicit path to Senior Client Solutions Engineer and Solutions Architect as our practice grows. You'll be mentored directly by the senior engineers who built our internal platform.
Work environment. Hybrid, based out of our North Perth office, with flexibility built around client site visits.
The team. You're joining the team building Epic IT's AI-first capability, working alongside the engineers and architects who built the tools you'll be deploying, not a support queue reporting up to someone else's roadmap.
What this role isn't. Not a helpdesk role. Not a sales engineer who demos and hands off to someone else. Not a role where you write the spec and wait for another team to build it. You build it, in front of the client, with our platform behind you.
Ready to apply?Send us your resume and, if you've got one, a link to something you've built. Tell us about a time you had to explain a technical decision to someone who didn't want the technical version.
Skills Required
- 1 to 3 years of experience combining coding or scripting with direct client or stakeholder contact
- Working Python or similar programming language
- Comfort calling and consuming REST APIs
- Ability to explain technical decisions to non-technical clients
- Genuine interest in applied AI and automation
- Exposure to workplace and business systems such as email platforms, accounting tools, or ticketing systems
- Experience with low-code or automation workflow platforms
- Shipped projects or side projects that can be discussed
What We Do
Epic IT | Managed IT & Cybersecurity Excellence in Perth Epic IT is a leading Managed Service Provider (MSP) and Cybersecurity firm dedicated to protecting and empowering the Western Australian business community. We deliver robust, proactive IT environments that allow organizations to scale securely, ensuring their data is resilient and their systems are always-on. At Epic IT, we move beyond traditional support. We specialize in high-maturity Cybersecurity strategies and Managed IT Services designed to meet the unique challenges of the local Australian threat landscape. Our Advanced Cybersecurity Framework We provide a comprehensive security posture through: • Threat Intelligence & SIEM: Real-time analysis with a specific Australian focus. • Security Architecture: Design and execution tailored to the local threat landscape. • Vulnerability Management: Ongoing programs and penetration testing. • Incident Response: Rapid planning and execution aligned with Australian privacy regulations. • Data Sovereignty & DLP: Protecting privacy and ensuring data residency. • Security Awareness Training: Building a "Human Firewall" through local, advanced training programs. The Essential Eight Specialists We are Perth’s experts in ACSC Essential Eight alignment. We help organizations reach maturity across all eight critical pillars: 1. Application Control & User Application Hardening 2. Patching Applications & Operating Systems 3. Restricting Administrative Privileges 4. Multi-Factor Authentication (MFA) 5. Configuring Microsoft Office Macro Settings 6. Regular Backups & Disaster Recovery The Epic Way Our mission is to ensure your business remains compliant, secure, and resilient. Whether it is Cloud Security Solutions or managing complex infrastructure, Epic IT provides the technical expertise and proactive threat detection required for modern business continuity.
