The Role
The Client Solutions Engineer Manager oversees the Solutions Engineering Team, collaborates on sales strategies, ensures customer satisfaction, mentors staff, and leads project transitions.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Client Solutions Engineer Manager will be responsible for day-to-day management of AHEAD’s NY and NJ Solutions Engineering Team. The responsibilities will include working closely with the local Managing Director of Sales to drive sales and revenue. This individual will also create awareness of AHEAD’s solutions and services while working closely with potential customers to determine how the company can best serve their unique needs. Additionally, this role will be accountable for leveraging key metrics to drive and monitor local team performance, identify high performers for future leadership roles, and work cross functionally with other departments.
Responsibilities
- Present AHEAD value proposition to customer and strategic partners
- Lead activities to assist account teams to develop and implement sales plan to achieve or exceed goals
- Source and identify the proper support to ensure exceptional customer satisfaction
- Position Executive / Technical Briefings and Lab Demonstrations with customers and partners to showcase AHEAD’S value
- Recruit, build, mentor and motivate team resources
- Provides coaching and professional development to team resources in order to enhance their solution knowledge, technical acumen, and pre-sales skill sets
- Establish key relationships with strategic partners to maximize sales performance
- Facilitate Solution Verification / BOM Review Process
- Ensure Project Transition / Closure process is completed
- Drive sales meetings and quarterly business reviews
- Resolve escalations and collaborates with the management team to develop efficiencies with internal processes
- Align with Practice Managers to develop new solutions and offerings and execute in the field
Skills and Experience
- Resourceful and able to work under critical conditions
- Pleasant, courteous and able to abide and follow guidelines set by our company’s culture
- Strong interpersonal skills with excellent presentation skills
- Able to communicate with all levels of resources
- Ability to influence others to achieve results
- Leadership: Independent, self motivated, self starter and possess good working attitude
- Able to work well within the team and with partners
- Customer focused
- Results driven
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Top Skills
Analytics
Automation
Cloud Infrastructure
Software Delivery
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
