Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.
What You'll Do
- Work in close-knit, collaborative teams to drive impact for Courier Health clients
- Build strong relationships, trust, and credibility with client software users
- Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
- Develop expert-level knowledge of the Courier Health platform and data model
- Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
- Present business results and platform impact to senior executives at business reviews
- Own client priorities and day-to-day project management
- Partner with senior stakeholders to build out Courier Health’s Client Solutions function
Qualifications
- 2+ years of experience in strategic consulting or client-facing enterprise SaaS
- Team player that thrives working with a diverse set of internal & external stakeholders
- Comfortable presenting to executives and large groups
- Analytical mindset with consistent attention to detail
- Independent, ambitious and enjoys taking initiative
- Experience in, or willingness to learn about, rare disease/specialty pharma
- High energy and passion for our mission, our clients, and the success of their patients
If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.
Benefits
- Highly competitive pay, including equity
- Top notch health benefits
- Flexible PTO
- Paid parental leave
- Monthly healthy lifestyle stipend
- Team events and bi-annual off-sites
- Career coaching opportunities
- Open office with unlimited coffee, snacks, etc.
The annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
What We Do
Courier Health is on a mission to redefine how life sciences companies engage & support patients. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on our company, and the healthcare industry at large.
Why Work With Us
We're on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with rare and chronic diseases are supported. We're a growing team that works hard but emphasizes the celebration of milestones. We believe in hiring kind, talented individuals and giving them room to grow.
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