At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Client Solutions Analyst supports Health Plan clients by translating complex business requirements into scalable and high-quality configuration solutions within our SaaS platforms. This role acts as a key liaison between clients and internal stakeholders, including Product, Engineering, and Quality Assurance teams, to design, document, and implement solutions that meet client needs. The Client Solutions Analyst ensures that all configurations align with platform best practices, promote operational scalability, and contribute to client satisfaction and project success. The role requires strong analytical skills, technical aptitude, attention to detail, and a client-centric mindset to deliver consistently high-quality outcomes in a fast-paced environment.What you'll do:
Analyze client business requirements and collaborate with cross-functional teams (Product, Engineering, Data, etc.) to design and deliver scalable configuration solutions.
Serve as a Subject Matter Expert (SME) on platform configuration solutions; advise internal teams and external clients on best practices and scalable approaches.
Demonstrate product capabilities to clients, guiding them through system functionality and configuration options.
Support client delivery teams to ensure projects meet client expectations and contractual obligations.
Assist clients in capturing, documenting, and maintaining accurate configuration settings and requirements.
Participate in client requirements-gathering sessions (grooming meetings), evaluating configuration options and recommending solutions that streamline implementation and maximize value.
Ask clarifying questions and seek additional information when needed to ensure complete understanding of client needs and assigned tasks.
Communicate effectively with both technical and non-technical stakeholders to ensure shared understanding of solutions and project goals.
Apply creative problem-solving skills to drive the development of innovative solutions for business challenges.
Provide support to Quality Assurance (QA) and Configuration teams as needed, assisting in the validation and troubleshooting of deliverables.
Ensure solutions are delivered with a focus on client satisfaction, scalability, and operational efficiency.
Identify opportunities to improve internal processes, documentation, and configuration standards.
What you'll bring to Zelis:
Bachelor’s degree (B.A./B.S.) preferred.
0–4 years of relevant professional experience, or an equivalent combination of education and practical training.
Strong presentation skills with the ability to communicate complex information clearly and effectively, both verbally and in writing.
Client-centric approach, with a focus on understanding and exceeding customer expectations.
Experience partnering with client delivery teams to develop and implement high-quality configuration solutions.
Ability to translate business requirements into clear, actionable technical specifications.
Proven ability to document requirements, configuration settings, and technical specifications clearly and accurately.
Skilled at analyzing, interpreting, and summarizing business needs for cross-functional teams, including product, engineering, and leadership.
Proficient with Microsoft technologies, tools, and platforms.
Experience working within Agile development environments.
Familiarity with YAML file structures; experience working with YAML is a plus.
Quality Assurance (QA) experience preferred, particularly in validating configuration and technical requirements.
Knowledge of healthcare industry standards and practices is highly desirable.
Strong technical aptitude with proven ability to identify, analyze, and resolve complex problems.
Exceptional analytical, conceptual, and problem-solving skills.
Strong attention to detail and commitment to delivering high-quality work.
Ability to work independently with minimal supervision while managing deliverables, providing consistent updates, and ensuring high-quality, on-time project delivery.
Comfortable working in fast-paced, high-pressure environments with aggressive deadlines.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
