Client Site Liaison II

Boston Children's Hospital

Schedule:
Monday - Friday (40 hrs/wk)
12:00 PM - 8:30 PM

Department: Client Site Liaisons - 916

Primary Purpose:
This position is for an onsite processor at Boston Children's Hospital in Boston, MA. The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions. Aliquot, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory. Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory

Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines

Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances

Be familiar with all aspects of packing and transport of Category A, Category B

Detect and resolve issues related to test or specimen submissions before shipping to ARUP.

Receive and initiate calls between the client site and ARUP

Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors

Assist in distributing technical information, hotlines, test bulletins and company updates to the client 

Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult

Research pending test lists for ARUP specimens

Reads, understands and complies with SOP’s related to the position

Order and maintain supplies related to ARUP testing, keeps required inventories on hand

Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency

Be familiar with CAP, NY and other regulatory agency requirements where applicable

Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary

Maintain required records and documentation

Be competent with Clients LIS, ARUP Connect

Other duties as assigned

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Qualifications Education Required High School Diploma or Equivalent or better. Preferred Associates Degree or better. Bachelor's Degree or better. Experience Required Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a clinical laboratory setting Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting Or one (1) year of specimen processing at ARUP labs Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a clinical laboratory setting Type 30 words per minute Preferred Medical Laboratory Technician certification from ASCP Experience in all areas of Specimen Processing Experience processing reference laboratory specimens Experience using ARUP Connect and Lab information systems Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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