Client Servicing Associate

Posted 25 Days Ago
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Office, Lilongwe, Central Region
Hybrid
Mid level
Fintech • Software • Financial Services
See Clearly. Act Confidently.
The Role
The Client Servicing Associate will support electronic trading connections using FIX protocol, manage client communications, and provide ongoing technical support.
Summary Generated by Built In

Job Summary:

The FIX Operations position is responsible for setting up, maintaining, and supporting electronic trading connections for clients using the Financial Information Exchange (FIX) protocol. Responsibilities include configuring new/existing connections and troubleshooting issues with clients and brokers on connectivity. This role requires knowledge of financial products, strong technical knowledge of the FIX Protocol, and client-facing skills to ensure smooth and efficient trading operations.

Responsibilities:

1. Discuss with clients and brokers to set up new FIX connections.

2. Communicate with client counterparties and serve as an escalation point as needed.

3. Work on products and algo certification projects related to FIX setups.

4. Certify new brokers to ensure they meet performance and technical standards.

5. Manage the migration of existing connections from older systems to newer ones.

6. Accurate and timely reporting of project status on JIRA.

7. Provide day-to-day support on broker connections and second-line support on FIX connectivity.

Required Skills:

1. Bachelor’s degree in finance, accounting, economics, financial math or related field.

2. Must have worked in financial services and investment technology: buy-side (OMS, EMS, IMS) or sell-side.

3. 2-5 years of experience with the FIX Protocol is a MUST, liaising with global business and technology teams.

4. In-depth knowledge of the FIX Protocol and experience with client-facing and production support activities.

5. Experience with Algo ATDL XML files and certifications.

6. Knowledge of asset classes such as equities, listed derivatives, and OTC products.

7. Strong knowledge of the order life cycle of various instruments and products.

8. Strong client services skills demonstrated by excellent verbal and written communication skills.

9. Organized, detail-oriented, analytical, and problem-solving skills.

10. Ability to handle and prioritize multiple tasks, prioritize urgent matters, and work independently.

Top Skills

Algo Atdl Xml
Fix Protocol
JIRA

What the Team is Saying

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Andrew
Cynthia
Liz
Alok
Dori
Ahmad
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The Company
HQ: Chicago, IL
1,100 Employees
Year Founded: 1997

What We Do

Enfusion, a Clearwater Analytics company (NYSE: CWAN), helps investment managers solve their most pressing challenges by approaching innovation from a fundamentally different perspective. Our cloud-native, multi-tenant architecture powers continuous innovation, non-disruptive upgrades, and unmatched speed to market for institutional investors. We empower them to see clearly—so they can act with confidence.

From hedge funds to asset managers, we support firms in streamlining operations and scaling efficiently, so they can remain focused on performance and strategy. Our global team supports over 14,500 investment managers across nine global offices on four continents.

Follow Clearwater (https://builtin.com/company/clearwater-analytics) to stay informed on how we’re driving the future of investment technology—together.

Why Work With Us

Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Our environment is collaborative and entrepreneurial. We’re self-starters who work together to solve challenges and propel our mission forward. Enfusion is where your future meets the future of finance.

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