Client Services Supervisor

 Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Client Service Supervisor to come grow with our team in Vancouver, BC!!

SPS offers a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. 

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

What you will do:

 Daily Operations Management:
• Lead and supervise daily lockbox processing activities to ensure operational efficiency
• Supervise day-to-day operations to ensure compliance with agreed-upon service levels
• Monitor metrics of staff including productivity and quality
• Organize and assist in the control of project work as assigned
• Ensure that all standards and procedures are followed
• Communicate effectively with team members and management
• Support staffing and schedule planning
• Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
• Analyze and react to the results of monthly metrics
• Take action to drive change and innovation that will transform our business
• Lead by example
• Participate in succession planning at the site

What we need from you:  

• 3+ years of related office experience. Preference in previous work in hospitality services such as hotels or concierge. 
• A positive and professional attitude with a willingness to go above and beyond for our customers. 
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. 
• To be able to work both independently and being able to perform with minimal direction. 
• Previous management/ supervisor experience overseeing 5-10 employees. 
• Solid understanding of selling skills. 
• Exceptional computer skills. 
• Strong integrity, and solid business ethics. 

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.