Client Services Specialist

Deluxe is looking for someone with natural customer service skills and a knack for diagnosing and solving problems to join our team of customer service specialists. This is an in-office, M-F role.

The Client Service Specialist serves as first point of contact for clients when they have questions or issues to report, working directly with Deluxe Treasury Management Service (TMS) clients through a variety of interface mechanisms, including our Service Cloud ticketing system, phone calls or emails.   

Duties Include
• Execute day to day of service solutions and/or proactive service solutions to clients.   Review outstanding support issues and escalate issues to the appropriate technical or operations team(s) for sites/client supported by his/her team.  Ensure cross-corporate support from all levels as needed.
• Lead complex problem solving, identify and implement solutions for service trends, solicit and understand client needs, and manage the holistic operational client relationship.
• Perform quality reporting and issue analysis including participation in development of operational remediation action plans.

• HS/GED plus 2 years equivalent customer service experience.
• Must be 18 years of age or older

• Customer service/operations/Banking/remittance experience. 
• Knowledge of project management methodologies and tools.  
• MS Office experience, specifically strong Excel skills
• Understanding of the business process.  
• Strong written and verbal communication skills.
   

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].