Gehring Group is only as strong as the success of our people, which is why we take great pride in not only hiring the best ones, but also creating a workplace that empowers every person who walks through the door. When you work for Gehring Group, you join a talented, inclusive community of colleagues who treat each other with respect and actually enjoy coming to work every day. It’s a place where values reign supreme, happiness flourishes and everyone strives to be their best selves. Most importantly, it’s a place where we believe people are our best asset.
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We are seeking a Client Service Specialist (CSS) to join our Account Management department. The Account Management department is responsible for providing exceptional customer service to Gehring Group's Clients. You will work in a team environment while using initiative and independent judgement, at times, to resolve problems for our customers and their employees. This is an opportunity to learn about various lines of coverage and become well-versed in employee benefits and wellness programs.
The Client Service Specialist serves as an "advocate" to our Clients' employees, assisting with and resolving issues related to billing, eligibility, claims resolution, member appeals, benefit verification, medical procedure authorizations, and general benefit inquiries. Our Client Service Specialists help our clients' employees navigate very difficult issues that they would otherwise have a hard time resolving directly with carriers while establishing a great relationship with both the employees and various carriers. In short, Client Service Specialist make a difference in the lives of our clients' employees and can assist with some of the most trying issues.
Qualifications and Skills
- Minimum of two years of professional experience in customer services, sales, HR, insurance, or related field is required.
- A Bachelor’s degree in risk management, human resources, business administration, public administration or a related field from an accredited university is preferred.
- Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one is required.
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What We Do
Gehring Group provides expert Employee Benefits, Risk Management Advisory Services, Health Care Reform, and Technology Solutions to public sector entities. We live by an unparalleled service philosophy and a dedication to protecting the financial assets of our clients. Our goal is for our clients to achieve real dollar savings, while experiencing greater employee satisfaction.
