Client Services Specialist

Position Summary:

Provide continuous service to the clients, customers, and personnel of Affinity Group. Utilizes technology to place orders, maintain systems, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes some inside sales and suggestive selling.

Essential Functions:

· Represent Affinity in an ethical and professional manner.

· Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.

· Support all sales efforts set forth by the management staff, clients, and customers

· Support the Account Managers/Business Managers to keep an open line of communication between the clients and customers.

· Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.

· Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to make changes as they are identified.

· Update Foodmark with precise information.

· Maintain weekly communication with the buyers at assigned distributors.

· Report on information regarding clients to the distributor buyers and corresponding AG account executives & Trade Administrator.

· Communicate all markets/customer information (includes market pricing).

· Deductions

· Filing- electronic and hard copies

· Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.

· Utilize all training tools to become more product knowledgeable.

· Assist AG Account Executives on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.

· Respond in a timely manner to any request for information from management, clients and/or customers.

· Follow instructions provided by each individual client to ensure the best scenario.

· Keep market knowledgeable by listening and learning from clients, distributors, and customers.

· Follow through on important issues and orders to make sure the outcome is what you expected

· Other duties as assigned and requested.

Education and Experience:

· Previous customer service experience is a plus

· Experience in the retail area is extremely advantageous

Knowledge, Skills and Abilities:

· Flexible and able to manage adversity and change.

· Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, and Outlook

· Strong communication, influence, and problem-solving skills

· Basic Technology skills communicating through email, phone, and text messaging

· Self-starter with entrepreneurial spirit and committed to being the best.

Physical Requirements / Working Conditions

· Normal office environnement, desk position.

· Typical workday of Monday – Friday, 8:00am to 5:00pm.

· Work performed in an Affinity Group office or, if authorized, from employee’s remote workstation
Pay Range: $21-$26/hr