Client Services Specialist

About BridgeHaul 

BridgeHaul is a fast-paced tech startup transforming the trillion-dollar supply chain industry with the resources and financial backing of an international logistics company. BridgeHaul utilizes IOT hardware and cloud-based SaaS applications to provide a digital freight marketplace, freight factoring, and other products and services that aim to improve the lives of our customers, Shippers and Motor Carriers. 

BridgeHaul will give you the opportunity to have a "day-1" impact on a fast-growing company with all the stability, benefits, and clout of a large organization that embraces family values. We care about the development and well-being of our people, and it shows with one of the lowest turnover rates in our industry. 

BridgeHaul is an equal-opportunity employer, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have a big impact on a dynamic team, we’d love to hear from you! 

Job Summary:

You have the ability to make a day-1 impact in a fast-paced, dynamic work environment as an early member of a growing team. You are eager to work cross-functionally across sales, marketing, development, and product management. Your actions and behaviors will provide the service blueprint—setting the bar high for customer success. You are obsessed with providing exceptional customer support, solving problems, and ensuring quality control. 

You are comfortable with ambiguity and operate with a degree of scrappiness to ensure things don’t fall through the cracks and, at the end of the day, get the job done. 

Duties & Responsibilities 

• Provide exceptional customer service to inbound customer contacts, solving customer escalations via phone, email, chat and other modes of communication 

• Fulfill daily customer orders with attention to detail 

• Process returns and customer cancellations and maintain positive control of inventory 

• Work independently on projects and be comfortable working in an ambiguous and ever-changing environment 

• Conduct audits and other duties as needed to ensure operational excellence and continuous improvement 

• Gain an in-depth understanding of our products and services—while being capable and willing to train customers and provide support when challenges arise 

• Provide detailed summaries to team members and internal stakeholders in effort to contribute to 360-degree awareness of customer sentiments and expectations 

• Be a self-starter and have a proactive approach to work 

• Communicating and coordinating with internal colleagues by phone, email, and team collaboration tools (i.e., Microsoft Teams, Slack) 

• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include additional (relevant) duties and responsibilities 

Qualifications 

• 2-3 years of previous customer/client services experience 

• Experience with Microsoft Office (Excel & PowerPoint), CRM Software, and Teams/Slack/similar collaboration platform 

• Enthusiasm around working in an ambiguous environment 

• A passion for process improvement and critical problem solving; have a knack for conducting root cause analysis 

• The ability to stay calm under pressure, think on your feet, and exercise sound judgment amidst uncertainty 

• A strong track record working in team environments and known for high performance 

Nice to Haves 

• Experience developing knowledge articles to support customer self-service 

• Transportation, freight brokerage, or other logistics industry experience 

• Experience working with a Tech company or startup 

• Bachelor's or Associate degree 

About the Role 

• This role will have some flexibility, but will primarily be in-person, reporting to our office in Meridian, ID 

• Benefits 

• Medical, Dental, and Vision Health Insurance 

• Generous Paid Time Off, Sick, and Paid Holidays 

• Flexibility to work remotely 

• 401k match program 

• Augmented prescription medicine support through Express Scripts 

• Employer-paid service to give employees access to Telemedicine for non-emergent medical attention 

• A generous well-being program where employees can earn up to $1,070 a year for participating in qualifying events and achieving qualifying objectives (walking challenge, water challenge, periodic screenings, etc.)