The Role
Provides customer service to clients, lenders, dealers, and lessees; handles phone and email inquiries, insurance claims and tracking, lease correspondence, returned mail, address changes, funding document audits, payoffs, welcome letters, and personal property documentation. The role also supports special projects and requires discretion with confidential information, accuracy, organization, urgency, and strong computer skills.
Summary Generated by Built In
We are seeking a Client Services Specialist to provide exemplary customer service for our clients and lenders. As a Client Services Specialist at Four Stars Finance (A D&M Leasing Company), you will play a vital role in ensuring exceptional customer experiences.
RESPONSIBILITIES:
Aptitude for discretion given sensitive and confidential information
Answer phones and respond to incoming email requests
File and process insurance claims
Provide accurate payoffs to dealers upon request by communicating with lenders
Process daily Welcome Letters for new lessees
Assist with insurance tracking
Scan and index all lease correspondence
Process returned mail and address changes
Audit funding documents for accuracy
Assist with personal property questions and documents
Assist with special projects
QUALIFICATIONS
1-2+ years of experience in a customer support role
High sense of urgency and ability to work at a fast pace
Leadership traits and/or supervisory experience
Excellent customer service and organizational skills
Self-motivated, goal-oriented and enthusiastic presence in a team environment
Ability to manage repetitive tasks day to day to stay ahead
Ability to use creative thinking and resolve one-off scenarios
Proficient computer skills (Microsoft Office Suite – Word, Excel)
Professional appearance with reliable work ethic
Being bilingual is a plus!
Benefits
Fast paced work environment
Medical and dental coverage available after orientation period
Paid vacation
401k
Business Address:
Four Stars Finance
16479 Dallas Pkwy, Suite 720
Addison, TX 75001
Hours:
M-F 9-6pm
Our anticipated range is currently $22-26/hr
FourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve the needs of leasing companies and franchised dealerships. The business model and infrastructure were built based on over 30 years of experience in the leasing market, creating a highly efficient and robust work environment. FourStars Finance currently manages over 1 Billion dollars in leases.
Privately-held D&M Holdings is the parent company of D&M Auto Leasing, Four Stars Finance, Dallas Lease Returns, and Apple Leasing.
All potential employees must have a valid driver’s license and pass pre-employment testing to include a background check and drug screen.
#LI-Onsite
Skills Required
- 1-2+ years of experience in a customer support role
- Ability to handle sensitive and confidential information discreetly
- High sense of urgency and ability to work at a fast pace
- Leadership traits and/or supervisory experience
- Excellent customer service and organizational skills
- Self-motivated, goal-oriented, and enthusiastic presence in a team environment
- Ability to manage repetitive daily tasks
- Creative thinking and ability to resolve one-off scenarios
- Proficient computer skills, including Microsoft Office Suite, Word, and Excel
- Professional appearance and reliable work ethic
- Valid driver's license
- Pass pre-employment background check and drug screen
- Bilingual communication skills
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The Company
What We Do
D&M Auto Leasing is the largest and highest-rated truck, SUV, and car leasing company in the United States. Founded in 1976, the company specializes in providing personalized, concierge-level vehicle sourcing and leasing services across Texas, specifically serving the Dallas, Fort Worth, and Houston areas with a focus on customer flexibility and professional service.
