Client Services Senior Project Coordinator

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

The Senior Project Coordinator (Sr. PC) position supports the Project Manager (PM) in project execution in the Client Services department and assist the PM in ensuring a consistent, superior client experience. The Sr. PC is a subject matter expert for the team of Project Coordinators (PC) in Client Services and will often lead, mentor or help support trainings for other PCs. In addition to helping support the PM in overall project execution, the Sr. PC will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements and Claims Operations.

Job Responsibilities

• Project Execution  – Act as back-up to Project Manager or Associate Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards

• Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned

• Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments

• Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance,  draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments

• Internal Collaboration - Strive to meet the needs of the client while building internal relationships by providing overflow support and expertise to other Client Services Teams, as needed

• Forecasting – Assist as needed with accurate forecasting of planned revenue based on anticipated stages of work

• Training & Mentorship – Provide training and mentorship to other Project Coordinators or other members within Client Services, as needed

• Special Projects – Help support internal strategic initiatives and projects by acting as a Subject Matter Expert on behalf of Client Services

Job Requirements:

• 1+ year experience as a Project Coordinator with direct client/customer contact

• Excellent verbal and written communication skills with a professional, calm demeanor

• Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required

• Bachelor’s Degree from an accredited college or university

• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.