Client Services Senior Project Coordinator

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

The Senior Project Coordinator (Sr. PC) position supports the Project Manager (PM) in project execution in the Client Services department and assist the PM in ensuring a consistent, superior client experience. The Sr. PC is a subject matter expert for the team of Project Coordinators (PC) in Client Services and will often lead, mentor or help support trainings for other PCs. In addition to helping support the PM in overall project execution, the Sr. PC will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements and Claims Operations.

Essential Job Responsibilities

• Project Execution  – Act as back-up to Project Manager or Associate Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards

• Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned

• Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments

• Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance,  draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments

• Internal Collaboration - Strive to meet the needs of the client while building internal relationships by providing overflow support and expertise to other Client Services Teams, as needed

• Forecasting – Assist as needed with accurate forecasting of planned revenue based on anticipated stages of work

• Training & Mentorship – Provide training and mentorship to other Project Coordinators or other members within Client Services, as needed

• Special Projects – Help support internal strategic initiatives and projects by acting as a Subject Matter Expert on behalf of Client Services

Qualifications & Characteristics

• 1+ year experience as a Project Coordinator with direct client/customer contact

• Excellent verbal and written communication skills with a professional, calm demeanor

• Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required

• Bachelor’s Degree from an accredited college or university

• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.