Position: Client Services Representative
Status: Full-Time
FLSA Code: Non-Exempt
About Us:
Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!
Summary:
The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.
How our Client Services Representative spends their time:
- Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
- Meet the goals of the Client Service team around response times and resolution times for client cases;
- Educate clients on searches, forms needed for searches, and the adverse action process;
- Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
- Train new clients on the billing process;
- Assist other departments in obtaining information and forms needed from clients to perform searches;
- Perform other duties as assigned.
What you bring:
- A positive, solution-focused attitude;
- An interest in learning more about application support and service delivery;
- An interest in continuous improvement;
- Ability to maintain regular and punctual attendance;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Preferred Qualifications:
- High School Diploma or equivalent required;
- 1 - 2 years of experience in a Client Services Department in a call center environment;
- Working knowledge of G-Suite and Microsoft Office products;
- Experience in Salesforce is preferred;
- Background screening experience is preferred;
- Proven ability to build, nurture, and retain client relationships;
- Able to sit at a desk and work on a computer for prolonged periods of time;
- Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
What we bring:
- Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
- Health: Save money on insurance with 100% employer-paid insurance premiums;
- Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
- Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.
What are the next steps?
Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.
Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.
The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.
Skills Required
- High School Diploma or equivalent required
- 1 - 2 years of experience in a Client Services Department in a call center environment
- Working knowledge of G-Suite and Microsoft Office products
- Experience in Salesforce is preferred
- Background screening experience is preferred
What We Do
Headquartered in Meridian, Idaho, Verified First is the premier background and drug screening company. Our customizable search solutions help companies of all industries validate and verify potential employees. We take pride in our ability to work with organizations of all sizes, and our global reach enables us to solve even the toughest background screening challenges quickly. www.VerifiedFirst.com HELPING YOU TRANSFORM FROM GOOD TO GREAT When our founders, Devon Dickinson and Tommy Cheng, started Verified First in 2012, they found inspiration from legendary business consultant Jim Collins. In his famous book, "From Good to Great," Collins argues that companies make transformations through making human capital their first priority. Collins compares a business to a bus and the leader as a bus driver. For a company to get to its destination, it’s critical to get the right people on the bus and keep the wrong people off the bus. Starting with “who” instead of “what” helps businesses adapt to a changing world and change direction to be successful. Even if you have great vision, a lack of great people can still create a mediocre company. Our founders took this advice to heart not only when building the team for Verified First, but also when determining our company’s purpose: To make companies great by helping them make effective hiring decisions. CULTURE IS KEY We know that our customer service is only as good as the employees that provide it. In a service-driven industry like ours, it’s critical that we find, train, and nurture the best employees we can. We take extra care in making sure they love where they work. Because of our focus on employee satisfaction and growing a positive culture, we were named one of the Best Places to Work in Idaho for 2016, 2017, and 2018. We won culture awards from Outside magazine in 2016 and Entrepreneur magazine in 2017. Happy employees make happy clients—who better to help you find the best possible employees for your business?
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