Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.
In this role you will:
- Resolve client support inquiries via phone and email regarding accounts, platform functionality, technical issues, and treasury-related items
- Educate and empower customers to get the most out of the NinjaTrader product line
- Manage customer data efficiently and accurately using Salesforce
- Collaborate with internal teams including the Trade Desk, Technical Support, and Compliance teams
- Identify and communicate emerging client needs and feature requests to management and other internal teams
- Guide clients in navigating commodity futures and NinjaTrader's services
- Assist management in creating and revising policies based on customer feedback
- Contribute to continuous team and client experience improvements by creating knowledge articles and email templates
- Support beta testing of new software updates
- Develop expertise in Outlook, HelpSpot, Confluence, Jira, and other productivity applications
What you'll need:
- Strong computer skills and the ability to learn complex systems quickly
- Empathy and the ability to connect with customers while showing genuine care for their issues
- Ability to explain complex information or instructions in a simple, understandable way
- Strong time management skills with the ability to follow up on multiple issues and customer service requests
- Excellent written and verbal communication skills
- Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
Bonus Points for:
- Written and spoken fluency in Spanish and/or Portuguese
- A minimum of 1 year of customer service experience, preferably in a high-volume technology company
- Prior experience with CRM software and customer service ticketing software
- Familiarity with the trading industry
Compensation:
The salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.
Location:
This role is based in Chicago, IL. We are not open to remote candidates for this role.
Hybrid:
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
- 20 additional flex remote days annually
6 Company Wide Office-Optional weeks tied to major holidays
Our Core Benefits Include:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Skills Required
- Strong computer skills and ability to learn complex systems quickly
- Empathy and ability to connect with customers while showing genuine care
- Ability to explain complex information or instructions clearly
- Strong time management and ability to follow up on multiple issues and requests
- Excellent written and verbal communication skills
- Tech-savvy ability to troubleshoot computer issues directly with clients
- Fluency in Spanish, written and spoken
- At least one year of customer service experience, preferably in a high-volume technology company
- Prior experience with CRM software and customer service ticketing software
- Familiarity with the trading industry
What the Team is Saying
NinjaTrader Compensation & Benefits Highlights
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Healthcare Strength — Core coverage includes medical, dental, and vision alongside mental‑health resources, with company‑paid life and disability insurance. An Employee Assistance Program and FSA options round out a robust health and protection package.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and even volunteer time are highlighted, with some postings specifying substantial annual accruals. Hybrid/remote options further support time‑off flexibility across roles.
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Wellbeing & Lifestyle Benefits — Commuter benefits, office snacks, wellness programs, a fitness stipend, and access to an onsite gym are called out as part of the package. These extras complement core benefits and support day‑to‑day wellbeing.
NinjaTrader Insights
What We Do
NinjaTrader's engineering, product, and operations teams build for nearly 4 million futures traders worldwide. Real users, real markets, real confidence in the tech behind every trade. We've been at this since 2003 — launching our own brokerage in 2014 and our FCM in 2021 — and we know what scale looks like in this category. In 2025, NinjaTrader joined Kraken and is now part of Payward, Inc., a unified financial infrastructure company that includes Kraken, NinjaTrader, and a growing set of related products and services. NinjaTrader operates independently within Payward, and we're building from the strongest position in our history. Our Purpose — to build better futures for all traders — is also a hiring filter. We hire people who genuinely care about the trader experience, whether or not they trade themselves. That care shows up everywhere: in product decisions, customer support, how we run our daily livestream, and how compliance reviews every promotional asset before it goes out. Our HQ is in the Loop, overlooking the Chicago River. It's a deliberate space designed for the kind of work we do, with collaboration zones, focus rooms, social areas, and reservable desks for remote employees to use when they're in town. Our hybrid schedule is Tuesday, Wednesday, and Thursday in office, plus 20 additional work-from-home flex days per year and up to 5 company-wide office-optional weeks. NinjaTrader has grown to over 430 employees, and nearly 40% of the team works fully remote across 22+ states — on the same squads, same projects, same calls as their Chicago colleagues. We're Great Place To Work Certified™, and in 2026 we were named to the Fortune Best Workplaces in Chicago™ list. NinjaTrader was recognized as one of the 2026 Fortune Best Workplaces in Chicago, an award determined entirely by employee feedback through the Great Place To Work® Trust Index™ survey. NinjaTrader paid no application fee to participate. Futures trading involves substantial risk and is not suitable for everyone. View Disclosures: ninjatrader.com/disclosures/
Why Work With Us
Our Purpose — to build better futures for all traders — is also a hiring filter. We hire people who genuinely care about the trader experience, whether or not they trade themselves. Nearly 4 million traders count on the work we ship. Over 17% of the company was promoted in 2025. Better futures start here.
Gallery
NinjaTrader Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Chicago-based employees follow a hybrid schedule: In-office Tuesday – Thursday, remote on Mondays and Fridays. In addition to these weekly remote days, we offer: 20 flex remote days annually 6 company-wide office-optional weeks
