Client Services Project Specialist

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

The Project Specialist (PS) is responsible for managing complex strategic projects and collaborating closely with both internal and external partners to ensure exceptional customer service, efficient resource allocation, and successful execution across the full lifecycle of projects. Project Specialists must maintain high project management standards, deliver quality service to clients, and demonstrate the ability to communicate with clients in a professional manner with a strong client-focused ethos.

Legal Process Execution:

• Follows guidance from project managers and counsel while applying legal expertise to make informed decisions and resolve issues.

Project Coordination & Communication:

• Participates in meetings, shares updates, and collaborates with cross-functional teams and external partners to support project goals.

Documentation & Client Interaction

• Reviews and prepares internal and client-facing documentation.
• Responds to complex inquiries from claimants and clients.

Quality Assurance & Reporting

• Develops and monitors production reports and quality checks.
• Supports service excellence and transparency.

Training & Continuous Improvement

• Supports onboarding, peers training, and assists with issue resolution and scripting updates.

Performance & Productivity

• Exceeds billable targets through prioritization and quality delivery.

• JD from an accredited U.S. law school or a foreign law degree with an LLM is required.
• Demonstrated ability to engage directly with clients and quickly understand complex legal and operational concepts, with proven experience handling intricate claims and issue resolution.
• Active, unrestricted license in good standing from at least one U.S. jurisdiction preferred.
• Project or program management involving global stakeholders and full project lifecycle support preferred.
• Technical proficiency with Microsoft Office Suite and adaptability to new and existing technical systems, including those provided by Epiq or external partners.

• Client Focus
• Results-Driven
• Decisiveness
• Task Prioritization
• Legal Acumen

The Compensation range for this role is $34.00 to $42.00 USD hourly and may be eligible for an annual bonus.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
Must be authorized to work in the United States for any employer. 
 
#LI-MM2 #LI-Remote
 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.