Client Services Project Manager

Reposted 3 Days Ago
Be an Early Applicant
Hoboken, NJ
In-Office
Senior level
Cloud • Software • Analytics
The Role
The Client Services Project Manager oversees project lifecycles, manages resources and budgets, builds client relationships, and mentors teams in deploying business solutions.
Summary Generated by Built In

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE Actimize is currently seeking a technical, hands-on, customer-focused Senior Project Manager to join our dynamic Professional Services team. This person will be responsible for organizing, mentoring and leading project teams to deploy our business solutions within the financial services sector. 

How will you make an impact?  

  • Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
  • Lead and manage multiple customer facing software delivery engagements through initiation to closure to ensure that effective governance is consistent with best of breed practices.
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
  • Build and manage client relationships
  • Mentor staff with a hands-on approach and foster a learning and growth environment
  • Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
  • Ensure that Risk Management is proactively employed across all projects to identify and mitigate risks with actively involving clients to ensure there is a clear solution focus that assures the project delivery. Where necessary notify of any potential escalation in good time along with proposed countermeasures

Have you got what it takes?

  • Minimum of 5 years, hands-on, technology experience – A MUST
  • Minimum of 2 years project management consulting experience for a software vendor
  • Solid understanding of all phases of the Systems Development Life Cycle (SDLC), Data migration, Integration, Consolidation, Profiling and Cleansing
  • Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple geographical locations.
  • Experience of managing IT software implementation and integration projects. Technical, IT or telephony background is an advantage, but experience of managing complex IT/software projects is essential.
  • Proven experience managing several major projects involving diverse operations and technology groups
  • Strong problem-solving skills
  • Proven ability to negotiate and influence business decisions and directions
  • Excellent organizational skills
  • BA degree
  • Ability to travel 25% of the time

You will have an advantage if you also have:

  • Financial securities industry experience including Risk Management, Compliance. AML
  • NICE Actimize experience - A PLUS

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 8732
Reporting into:
Manager, Project Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


Top Skills

Cleansing
Consolidation
Data Migration
Integration
Profiling
Sdlc
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The Company
HQ: Hoboken, NJ
10,130 Employees
Year Founded: 1986

What We Do

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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