Client Services Project Manager - US

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role - Project Manager – US

Location - Dallas, Texas (Onsite/Hybrid)

Potential OTE: $110 000 to 130 000 OTE (Base and bonus included)

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timeline. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

Your responsibilities will include

• Own full lifecycle project delivery, from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and deliverables of the implementation team. Must understand key technical concepts of Conversational AI to independently build the plans while engaging with key project resources.
• Develop detailed project plans aligned with the SOW, with defined timelines, milestones, and deliverables.
• Lead multiple projects concurrently, with potential team leadership responsibility for other Project Managers and coordination with cross-functional teams.
• Track action items and enforce accountability across all stakeholders to maintain project momentum and resolve issues promptly.
• Identify and mitigate risks early, manage escalation effectively, and implement robust contingency plans.
• Lead post-project evaluations, capturing lessons learned, and proactively recommending process improvements for future projects.
• Communicate clearly and regularly with internal and external stakeholders, including project sponsors and executive leadership.
• Foster a culture of collaboration and excellence across all project teams.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

• Minimum 5+ years of project management experience, delivering enterprise-level projects—preferably in Conversational AI or Contact Center environments.
• Proven track record managing multiple, simultaneous projects in a professional services or consulting setting, using both Agile and Waterfall methodologies.
• Comfortable working with technical teams and understanding core concepts of Conversational AI to independently build and manage project plans.
• Experience serving as the primary client contact, with strong stakeholder management skills across departments and executive levels.
• Skilled in developing, executing, and maintaining detailed project plans aligned with Statements of Work (SOW), including timelines, milestones, and deliverables.
• Proactive in identifying risks, managing escalations, and implementing contingency plans to ensure project stability.
• Highly organized and detail-oriented, with strong time management and the ability to maintain momentum across diverse teams.
• Proficient in project management tools such as MS Project, Jira, Asana, or Smartsheet.
• Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position.

Life at Cognigy -  What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.