Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary: The Client Services Project Manager I resides on the BioProduction Inquiry to Order (ITO) Single Use Technologies team and is responsible for handling BioProduction and Research markets. They are a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, with the primary focus on relationship building and delivering a detailed customer experience.
This role offers a 12 month FTC
Hybrid role - working 4 days on site per week
Responsibilities:
Work closely with customers and Account Managers to accurately assemble requirements and secure business
Acts as single Global point of contact for Core Accounts
Work with interfacing functions to ensure timely and accurate processing of customer quotes and new inquiries (Design, Packaging Engineering, Product Management, Accounting, Pricing, BioProduction PMO team members, and Customer Care).
Ensure RFQ’s are met for all custom projects for given account assignments.
Serve as the customer advocate throughout internal processes. Troubleshoot, raise and resolve issues and risks that are jeopardizing customer commitments. Communicate action plans and resolution to the customer in a timely manner.
Implement SFDC data integrity standard methodologies.
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals.
Run reports, analyze data, develop presentations, lead customer conference calls.
Handle Bio-Process Xpress Requests
Maintain department pacing metrics
Change notification execution and support
Minimum Requirements/Qualifications:
Requires BS/BA with five years of biotechnology experience or relevant experience
Effective written and verbal communications
Experience in interpersonal cross functional team based interaction
Analytical with excellent organisational, planning, and problem solving skills
Skills Required
- BS/BA degree or equivalent
- Five years of biotechnology or relevant experience
- Effective written and verbal communications
- Experience in interpersonal cross-functional team interaction
- Analytical with strong organizational, planning, and problem-solving skills
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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