Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
The Client Services Operations Support Representative I is, responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations.
- Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
- Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
- Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
- Data entry into various applications/systems as may be required for applicable workflows.
- Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
- Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
- Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
- Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
- Complete other tasks and duties as assigned to meet business needs.
- Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
- Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
- Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
- Data entry into various applications/systems as may be required for applicable workflows.
- Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
- Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
- Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
- Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
- Complete other tasks and duties as assigned to meet business needs.
- Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
- High school diploma or equivalent is required and proof of such will be sought prior to hire.
- Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
- Basic use of general office equipment and easily adapts to new office equipment and tools.
- Basic problem-solving skills and good communication, both written and oral, skills.
- Ability to quickly learn internal and client applications easily.
- Fast and accurate typing and 10-key skills
- Basic math skills to calculate numbers and percentages
- Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
- Very detailed oriented and highly organized
- Ability to prioritize daily workloads and meet daily deadlines
- Able to work efficiently independently and collaboratively promoting a positive team environment
- Strong customer service skills
- Must be responsible, dependable, and reliable
- Work from anywhere in the US! Machinify is digital-first.
- Top Medical/Dental/Vision offerings
- FSA/HSA
- Tuition reimbursement
- Competitive salary, 401(k) with company match
- Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
Skills Required
- Some experience working in a customer service or clerical job
- One year or more of related office clerical support experience
- High school diploma or equivalent
- Basic Microsoft Excel and Word skills
- Basic use of general office equipment and ability to adapt to new equipment and tools
- Basic problem-solving skills
- Good written and oral communication skills
- Ability to quickly learn internal and client applications
- Fast and accurate typing and 10-key skills
- Basic math skills, including calculating numbers and percentages
- Timely follow-up, multitasking, and workload prioritization skills
- Strong attention to detail and organizational skills
- Ability to prioritize workloads and meet daily deadlines
- Ability to work efficiently independently and collaboratively
- Strong customer service skills
- Responsible, dependable, and reliable work habits
Machinify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Machinify and has not been reviewed or approved by Machinify.
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Healthcare Strength — Health coverage is described as employer-paid for employees with additional support for dependents, alongside dental, vision, mental health, and FSA/HSA options. Listings consistently depict comprehensive medical benefits.
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Leave & Time Off Breadth — Policies include unlimited PTO, paid holidays and sick time, and a weekly no‑meetings day. These elements indicate broad time‑off access alongside flexible scheduling.
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Parental & Family Support — Inclusive paid parental leave is stated at 14 weeks for birth and non‑birth parents. Family benefits are prominently featured across public materials.
Machinify Insights
What We Do
Machinify is an AI start-up in the Healthcare space. Our software platform leverages the latest advances in machine learning, large language models, data analytics, and cloud processing to solve previously intractable problems in the healthcare industry impacting millions of lives.
Why Work With Us
We are a heavily cross-functional, collaborative diverse team working together to solve big problems that matter. If you are looking for an exciting environment where you'll be challenged to do the best work of your career, consider joining us!
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